Hotel Clerk I

Boyd Gaming•Michigan City, IN

4h•$15 - $18

About The Position

The Hotel Clerk I operates the hotel reservation system (LMS), accesses the Casino Management System (CMS) and Revenue Management System (RMS/ARMS), and assists guests with reservations, check-in, and check-out. The role coordinates with Marketing, Player, Food & Beverage, and Executive Host teams on reservations and hotel stays, and provides information about the property, company, events, promotions, and the surrounding community. The position also handles telephone calls, messages, and public-address announcements; screens calls when requested; responds to emergencies according to established protocol; and applies hotel policies and procedures when making decisions about room rates and availability. The clerk provides exceptional guest service and performs other duties as assigned by management.

Requirements

Ability to add, subtract, and audit accounts.
Ability to handle money accurately and follow established procedures.
Ability to operate LMS, CMS, and RMS computer systems and read computer screens.
Ability to type accurately on a computer keyboard.
Knowledge of credit-card transactions using an electronic draft system.
Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.

Responsibilities

Operate the hotel reservation system (LMS) and access CMS and the Revenue Management System (ARMS/RMS) to make customer reservations.
Greet hotel guests and perform check-in and check-out procedures, verifying reservation information and ensuring billing accuracy.
Coordinate with Marketing and Player departments on reservations for special events, gaming tournaments, and parties.
Communicate with Executive Hosts regarding hotel stays.
Assist the Food & Beverage department with reservations for food outlets.
Use LMS, HotSOS, and CMS systems to make informed decisions regarding comped, discounted, and full-rate rooms.
Maintain knowledge of rates, room types, room availability, and hotel policies and procedures.
Answer and accurately direct incoming calls through the property telephone system.
Record and distribute messages accurately as needed.
Use the public-address system to page and make announcements as appropriate.
Screen calls for staff as requested.
Provide accurate information about the property, company, events, promotions, and community.
Respond to emergency calls and situations according to established protocol.
Answer guest questions about the hotel, casino, and community.
Provide exceptional guest service.
Perform other duties as assigned by management.