Hotel Banquet Server - FULL TIME
About The Position
The Hotel Banquet Server works in the Banquet Department, serving events and meetings across more than 80,000 square feet of event and meeting space at The Guest House at Graceland and Elvis Presley Memphis. The server welcomes guests into event spaces and provides attentive service throughout their dining experience, serving meals and beverages with sensitivity to timing and environmental cues. The position is in the Sales and Catering Department at The Guest House at Graceland and requires variable, flexible hours, including weekends, holidays, evenings, and overtime as needed. The role involves preparing for functions, understanding banquet event orders and service requirements, greeting and seating guests, serving food and beverages, clearing courses, maintaining clean and organized work areas, and setting up and breaking down event spaces and food-service stations. The employee must follow departmental service standards, state liquor regulations, health codes, and company policies for payment and cash handling. TIPS certification is required or must be obtained within 60 days of hire; an ABC License is required. A uniform is required, and employees must maintain a neat, clean, and well-groomed appearance. Candidates must pass a background check and pre-employment drug test. Alcohol and illegal drug screening is required before hiring and during employment.
Requirements
- High school education or equivalent.
- Good verbal and written communication skills.
- Exceptional organizational skills.
- Ability to handle a fast-paced business environment.
- Ability to work independently with little or no supervision.
- Knowledge of food-service styles, including French, Russian, and Butler-style service.
- TIPS certification, or ability to obtain it within 60 days of hire.
- ABC License required.
- Ability to stoop, reach, walk, and stand for long periods; lift boxes weighing up to 50 pounds; and speak clearly and distinctly.
- Ability to work flexible hours, including weekends, holidays, evenings, and overtime as necessary.
- Ability to maintain confidentiality.
- Must pass a background check and pre-employment drug test; screening for alcohol and illegal drug use is required before hiring and during employment.
- Must follow health codes and requirements and maintain a neat, clean, and well-groomed appearance per company standards.
- Must wear a uniform.
Nice To Haves
- Prior server experience.
- Prior bartender experience.
Responsibilities
- Maintain knowledge of and comply with departmental policies, service procedures, and standards.
- Read and understand banquet event orders (BEOs), including their details and notes.
- Anticipate guests’ needs, respond promptly, acknowledge guests, and maintain positive guest relations.
- Provide accurate information about hotel services, features, local attractions, and activities.
- Maintain cleanliness, sanitation, and organization of assigned work areas.
- Know the service requirements for assigned functions, including side work, menus, ingredients, presentation standards, wine and champagne characteristics, cash-bar prices, station assignments, table setups, group and function details, attendance, service hours, special arrangements, service order, and room traffic flow.
- Obtain TIPS certification within 60 days of hire if not already certified, and comply with state liquor regulations.
- Complete assigned pre-function side work.
- Greet arriving guests and assist with seating.
- Serve food courses and non-alcoholic beverages in accordance with function requirements.
- Clear courses according to procedures.
- Remove tabletop items, linens, and equipment from function rooms as specified.
- Set up, monitor, refresh, and break down coffee breaks, receptions, and buffet tables according to group requirements.
- Complete closing side duties, including breaking down goods, cleaning equipment, restocking supplies, storing reusable goods, transporting dirty linen to Laundry, marrying and stocking condiments, and securing storage areas.
- Use the Point of Sales system and follow payment, cash-handling, and credit policies and procedures.
- Assist the Banquet Houseman with room setups as assigned.
- Maintain confidentiality and follow requirements not to smoke or eat in the work area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
