HOTEL ASSISTANT MANAGER

Town Pump, Inc.•Butte, MT

About The Position

The Town Pump Hotel Group is seeking a motivated, outgoing Hotel Assistant General Manager to help deliver its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role assists the General Manager with property operations in accordance with Town Pump and brand standards, while maintaining professional conduct and a strong focus on guest service, hospitality, and profitability. The Assistant General Manager helps oversee daily hotel operations, staff, inventory, maintenance, cash and credit-card balancing, scheduling, events, guest reviews, and sales activities. The role also supports a safe and secure environment, follows emergency procedures, protects confidential information, and assumes the General Manager’s duties in their absence. Town Pump describes itself as a growing company with opportunities for career growth.

Requirements

Ability to assist with hotel property operations in accordance with company and brand standards.
Professional and courteous conduct with guests, coworkers, and management.
Ability to model and supervise guest-service and hospitality practices.
Ability to assist with hiring, training, performance management, conflict resolution, discipline, and termination as required.
Understanding of profitability.
Ability to assist with hotel operations, staff scheduling, sales activities, inventory, and maintenance oversight.
Familiarity with emergency procedures and safe working practices, including OSHA guidelines and Bloodborne Pathogens.
Ability to maintain confidentiality of employee, guest, and company information.

Responsibilities

Assist the General Manager with property operations in accordance with Town Pump and brand operational standards.
Interact with guests, coworkers, and management courteously and professionally, and maintain a high standard of job performance and professional business image.
Complete required company and brand-specific training or certifications in a timely manner.
Model and supervise staff guest-service and hospitality practices.
Assist with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
Demonstrate and communicate an understanding of profitability.
Assist with daily operations, including balancing cash and credit-card transactions before shift closing.
Oversee inventory ordering and maintenance, and ensure secure room and master key control.
Oversee daily and preventive maintenance programs, property curb appeal, and exterior cleanliness.
Oversee groups, meetings, and special events to support excellent customer service and repeat business.
Assist with staff scheduling, responding to guest reviews, and maintaining online reputation management.
Support hotel sales efforts, including outside sales calls, identifying internal and external sales leads, attending community events such as Chamber Meetings, and assisting the Regional Director of Sales with ongoing sales efforts.
Report known issues involving services, equipment, or property and ensure work orders are in place.
Maintain safe working conditions for employees and guests in accordance with OSHA guidelines, including Bloodborne Pathogens requirements.
Maintain familiarity with emergency procedures for accidents, fire, bomb threats, phone and internet issues, security, and guest illness.
Assist in any department with a heavy workload and perform the General Manager’s duties in their absence.
Maintain confidentiality of employee, guest, and company information in accordance with Town Pump expectations.