Assistant General Manger
About The Position
DoubleTree by Hilton Manhattan, Kansas, is seeking a dynamic, results-oriented Hotel Assistant General Manager to help lead daily hotel operations, drive guest satisfaction, develop high-performing teams, and maximize hotel profitability. This role partners with the General Manager to oversee front office operations, housekeeping, food and beverage, banquets and events, guest services, team member development, revenue performance, and brand compliance and quality assurance. The position is intended for a hands-on hospitality leader who builds strong teams, holds associates accountable, and creates memorable guest experiences while delivering business results. The successful candidate thrives in a fast-paced hotel environment and is passionate about guest satisfaction, operational excellence, and team development, with opportunities to grow toward a General Manager role.
Requirements
- Strong leadership, communication, and problem-solving skills.
- Proven ability to lead teams and deliver exceptional guest service.
- Experience with hotel property management systems (PMS).
- Knowledge of hotel financials, labor management, budgets, and revenue management.
Nice To Haves
- Two or more years of hotel management or hospitality leadership experience.
- Previous experience as an Assistant General Manager, Operations Manager, Front Office Manager, Rooms Division Manager, or Department Head.
- Hilton brand experience.
- Bachelor's degree in Hospitality Management, Business, or a related field.
Responsibilities
- Lead daily hotel operations to ensure exceptional guest experiences.
- Maintain Hilton brand standards and operational excellence.
- Drive guest satisfaction scores and manage the hotel's online reputation.
- Oversee staffing, scheduling, training, and employee engagement initiatives.
- Coach and develop team members through performance management and accountability.
- Assist with budgeting, forecasting, labor management, and cost controls.
- Monitor hotel KPIs, including occupancy, ADR, RevPAR, guest satisfaction, and profitability.
- Resolve guest concerns and service recovery situations professionally.
- Support revenue generation strategies and sales initiatives.
- Ensure compliance with company policies, safety standards, and Hilton requirements.
- Conduct property inspections and maintain cleanliness and presentation standards.
Benefits
- Competitive salary
- Performance-based bonus opportunity
- Medical, dental, and vision insurance, with benefits beginning on day one
- 401(k) with company match
- Paid time off
- Hilton team member travel discounts worldwide
- Career growth and advancement opportunities
- Leadership development programs
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
