General Manger

Northwest x Southern Hospitality•Fairbanks, AK

3d•Onsite

About The Position

The General Manager is responsible for the overall leadership, management, and profitability of the Hyatt Place in Fairbanks, Alaska. The role oversees all hotel departments to support exceptional guest satisfaction, team member engagement, operational excellence, and financial performance. The General Manager develops and implements business strategies; manages budgets, revenue, expenses, and hotel operations; ensures compliance with brand standards, company policies, and safety regulations; and leads hiring, training, coaching, and performance management. Working closely with department heads, the General Manager pursues revenue and guest service goals, monitors quality assurance and operational performance, resolves guest concerns, supports sales and marketing initiatives, maintains community and business relationships, and fosters a positive, service-focused culture. The role helps ensure the hotel operates efficiently, safely, and profitably. A flexible schedule is required, including varied shifts, nights, weekends, and holidays, with a minimum commitment of 40 hours per week.

Requirements

Previous Hyatt experience is required.
General Manager experience is required.
High school diploma or equivalent.
Previous hotel, restaurant, or hospitality experience is required.
Ability to work a flexible schedule, including varied shifts, nights, weekends, and holidays, and commit to at least 40 hours per week.
Ability to obtain any required government- or brand-specific permits, licenses, or certifications.
The position requires a motor vehicle and background check.

Nice To Haves

Strong knowledge of hotel operations, guest service, and team leadership.
Excellent organizational, communication, and problem-solving skills.
Ability to manage daily operations, support and develop team members, and maintain high service and performance standards in a fast-paced environment.
Proficiency with computers and technical systems, including Microsoft Office, and ability to use office equipment efficiently and accurately.

Responsibilities

Lead and manage the hotel and its departments to support guest satisfaction, team member engagement, operational excellence, and profitability.
Develop and implement business strategies.
Manage budgets, revenue, expenses, and hotel operations.
Ensure compliance with brand standards, company policies, and safety regulations.
Lead hiring, training, coaching, and performance management of team members.
Work with department heads to achieve revenue and guest service goals.
Monitor quality assurance and operational performance.
Resolve guest concerns.
Support sales and marketing initiatives.
Maintain community and business relationships.
Foster a positive, service-focused culture and ensure efficient, safe hotel operations.

Benefits

Paid holidays after one year of service.
Paid time off accruing from day one.
Sick leave for team members in Alaska, Oregon, and Washington.
Medical, dental, and vision benefits, typically beginning after 60 days of full-time employment.
Company-paid life insurance.
Employee assistance program.
Retirement planning options such as a 401(k).
Travel and entertainment discounts.
Monthly recognition programs.
Referral bonuses.
Community volunteer opportunities.
Social events.
Opportunities to advance at other company properties.