Hot Side Commercial Equipment Technician

Unlimited Service Group•Lubbock, TX

About The Position

PriorityOne Group is hiring a Hot Side Commercial Equipment Technician in Lubbock, Texas. The technician repairs, maintains, installs, and performs preventive maintenance on commercial cooking equipment, including stoves, grills, ovens, and ranges. The role includes troubleshooting and resolving equipment issues at customer locations, documenting work using an iPad, and providing excellent customer service. Technicians are supplied with a company van, service inventory, a work cell phone, and a tablet, and are dispatched from home. This position may suit someone with mechanical training in areas such as automotive, plumbing, or electrical work who is looking to transition into commercial equipment service. The technician follows established service schedules and company and factory standards, maintains and stocks the service vehicle, coordinates scheduling with management, and builds customer relationships. The role also involves assisting and instructing employees, training new employees, and developing and implementing quality-control training for Field Service Technician employees. Overtime and on-call work may be required; on-call time rotates and is paid portal-to-portal. The typical pay range is $26.00–$30.00 per hour, based on experience and certifications. Benefits include a generous Time Away Program (PTO), medical, dental, vision, and life insurance, a 401(k) with company match, the Town Shares Program, paid training, and career development opportunities. Company work vehicle, uniforms, company phone, and iPad are also provided.

Requirements

Must be at least 18 years of age.
At least three years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver license and driving record that meets the company’s safety standards.
Refrigeration (EPA) universal license.
Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to work with mathematical concepts such as probability and statistical inference and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
Knowledge of the internet, smartphones, and tablets.
Knowledge of Microsoft Word, Excel, and Outlook or similar programs.
Comfort using an iPad to document work, or willingness to learn.
Satisfactory background check and drug screen.
Ability to meet the physical demands of the job, including occasionally lifting or moving up to 75 pounds.
Ability to work in an environment with moderate noise and exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, extreme cold and heat, and risk of electrical shock.

Nice To Haves

CFESA certifications.
Journeyman licenses.
Training certificates from manufacturers or service representatives.
Mechanical training in areas such as automotive, plumbing, or electrical work.

Responsibilities

Repair, maintain, install, or refurbish commercial cooking equipment according to service schedules and company and factory standards.
Troubleshoot equipment and resolve potential problems at customer locations within acceptable time frames.
Apply product knowledge and pursue additional training and education as appropriate.
Accurately document completed work and submit service orders to office personnel according to company policy.
Work with management to ensure timely scheduling of work.
Keep the service vehicle clean, perform preventive maintenance, and maintain a logbook of service and repairs.
Keep the service vehicle stocked with sufficient parts and tools.
Build and maintain customer relationships in the field to provide excellent customer service and enhance the company’s image.
Assist and instruct employees as needed.
Train new employees on all aspects of the Field Service Technician position.
Develop and implement quality-control training for Field Service Technician employees.
Perform other related duties as assigned.

Benefits

Typical pay range of $26.00–$30.00 per hour, based on experience and certifications.
Generous Time Away Program (PTO).
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
401(k) with company match.
Town Shares Program, offering an opportunity to share in the company’s long-term financial success.
Paid training and career development opportunities.
Company work vehicle.
Uniforms.
Company phone and iPad.
Dispatched from home.
Rotating on-call paid portal-to-portal.