Commercial Kitchen Technician (hot side)

Ace Service Company•Needham, MA

2d•Onsite

About The Position

Ace Service Co. is seeking a commercial kitchen technician specializing in hot-side cooking equipment. The technician troubleshoots and repairs equipment such as fryers, ovens, steamers, and ranges, and provides professional, respectful service to customers. The role includes managing service calls, communicating with customers and internal teams, maintaining a service vehicle, ordering parts, completing paperwork, attending training, and participating in after-hours and weekend on-call rotations. Technicians may also identify business opportunities while working at customer sites and handle other tasks assigned by their manager. Ace Service Company has provided commercial equipment service since 1947 across Massachusetts, Rhode Island, and Southern New Hampshire. The company provides 24-hour service, 7 days a week, 365 days a year, and uses factory-trained and CFESA-certified technicians. This position offers hands-on, onsite training and lists hourly pay of $26–$55 based on experience, plus a sign-on bonus of up to $12,000 for experienced technicians.

Requirements

Experience servicing commercial cooking equipment, or readiness to develop that experience through hands-on training.
Strong electrical, mechanical, and troubleshooting skills.
Excellent communication and customer service abilities.
Dependable, punctual, and organized.
Professional appearance and attitude.
Must be at least 18 years old.
Must successfully complete a background check and drug screen.
Driving record must meet the company’s safety standards.

Nice To Haves

Experience with a wide range of commercial kitchen equipment.
CFESA certification.
Factory training credentials.
Comfort using digital tools and software.

Responsibilities

Troubleshoot and repair commercial cooking equipment, including fryers, ovens, steamers, and ranges.
Deliver professional and respectful customer service.
Manage service calls efficiently and accurately.
Communicate clearly with customers, dispatchers, managers, and sales teams.
Participate in after-hours and weekend on-call rotations.
Identify new business opportunities while on the job.
Maintain the service vehicle and manage parts orders.
Complete paperwork and attend training sessions.
Perform other tasks assigned by the manager.

Benefits

Competitive hourly pay of $26–$55 based on experience.
Sign-on bonus up to $12,000 for experienced technicians.
Overtime pay.
Company vehicle, phone, and tablet.
Medical, dental, and vision coverage.
Paid vacation and holidays.
Life insurance.
401(k) with company match.
Hands-on technical training.
Town Shares Program offering an opportunity to share in the company’s long-term financial success.