Commercial Kitchen Technician (hot side)

Unlimited Service Group•Needham, MA

2d•Onsite

About The Position

Ace Service Company is hiring a Commercial Kitchen Technician specializing in hot-side commercial cooking equipment in Needham, Massachusetts. The role involves troubleshooting and repairing equipment such as fryers, ovens, steamers, and ranges while delivering professional, respectful service to customers. Technicians manage service calls, communicate with customers and internal teams, maintain their service vehicles, manage parts orders, complete paperwork, and attend training. The position also includes participating in after-hours and weekend on-call rotations and identifying business opportunities while on the job. Other tasks may be assigned by the manager. Ace Service Company has provided commercial equipment service since 1947 across Massachusetts, Rhode Island, and Southern New Hampshire. Its technicians perform repairs and maintenance involving commercial cooking equipment, refrigeration, HVAC, ware-washing, and ice machines. The company describes its technicians as factory-trained and CFESA-certified and provides 24-hour service, seven days a week, year-round.

Requirements

Experience servicing commercial cooking equipment, or readiness to develop that experience through hands-on, onsite training.
Strong electrical, mechanical, and troubleshooting skills.
Excellent communication and customer service abilities.
Dependable, punctual, and organized.
Professional appearance and attitude.
At least 18 years of age.
Successful background check and drug screen.
Driving record must meet the company’s safety standards.

Nice To Haves

Experience with a wide range of commercial kitchen equipment.
CFESA certification.
Factory training credentials.
Comfort with digital tools and software.

Responsibilities

Troubleshoot and repair commercial cooking equipment, including fryers, ovens, steamers, and ranges.
Provide professional and respectful service to customers.
Manage service calls efficiently and accurately.
Communicate clearly with customers, dispatchers, managers, and sales teams.
Participate in after-hours and weekend on-call rotations.
Identify new business opportunities while on the job.
Maintain the service vehicle and manage parts orders.
Complete paperwork and attend training sessions.
Perform other tasks assigned by the manager.

Benefits

Competitive hourly pay of $26.00–$55.00 based on experience.
Overtime pay.
Company vehicle, phone, and tablet.
Medical, dental, and vision coverage.
Paid vacation and holidays.
Life insurance.
401(k) with company match.
Hands-on technical training.
Town Shares Program offering an opportunity to share in the company’s long-term financial success.
Sign-on bonus up to $12,000 for experienced technicians.