Inside Service Technician (Hot Side)

Parts Town•Fort Wayne, IN

1d•Remote

About The Position

Parts Town is hiring an Inside Service Technician, also known as a Tech Wizard, to communicate directly with end users and field technicians and provide phone- and email-based technical support for repairs on warranty and non-warranty foodservice equipment. The role involves troubleshooting equipment issues, using technical documentation to diagnose problems, recording customer inquiries, and collaborating with manufacturers. Following onboarding, the technician may pursue Commercial Food Service Equipment Service Association (CFESA) certifications. The position supports a collaborative, experienced Technical Service team. The role is scheduled for an eight-hour weekday shift, Monday through Friday, within the stated operating windows of 7:00 a.m.–7:00 p.m. Central Time or 8:00 a.m.–8:00 p.m. Eastern Time, with flexibility as needed. The stated pay is $26.00 per hour. Parts Town describes its culture as emphasizing safety, integrity, enthusiasm, adaptability, collaboration, growth, and work-life balance.

Requirements

Experience in electric or gas appliance repair, refrigeration, or HVAC, or relevant training or schooling.
Proficiency in English, both written and verbal.
A quality, high-speed internet connection at home.
Confidence using a computer and programs such as Microsoft Word and Outlook.
Passion for troubleshooting and developing innovative solutions to difficult problems.
Ability to multitask and thrive in a fast-paced, team-oriented environment.
Availability for an eight-hour Monday–Friday shift within the stated Central or Eastern Time operating windows, with flexibility as needed.

Nice To Haves

Opportunity to earn CFESA certifications after completing onboarding; no specific prior certification is stated as required.

Responsibilities

Provide friendly, professional customer service and communicate equipment information and troubleshooting solutions.
Provide technical support to end users and field technicians by phone and email, handling more than 30 cases per day.
Use equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
Record customer call information in the company database to support future inquiries.
Work with manufacturers to recommend engineering changes and document equipment and component failure rates.