Hot Side Commercial Appliance Technician

Smart Care Equipment Solutions•USA-Remote Worker-Virginia, VA

About The Position

Turbo Technicians, LLC., a Smart Care company, is a fast-growing nationwide service company specializing in Rapid Cook technology and an authorized service agent for TurboChef. The technician services hot-side appliances for commercial customers in Virginia Beach, Virginia, and the surrounding area, repairing all lines of OEM equipment. Candidates with technical-trade aptitude and a background in field service or restaurant equipment are preferred. The role provides reactive 24-hour service, including troubleshooting, diagnosis, repair, and resolution. Work also includes installation and removal of commercial restaurant equipment, scheduled preventive maintenance, cleaning, parts ordering and delivery scheduling, inventory maintenance, and accurate work-order documentation. The technician works with dispatch, management, warehouse, and other technicians, and maintains a professional appearance and a clean service vehicle.

Requirements

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity, including amperage, voltage, and resistance.
Ability to read basic equipment schematics and understand, read, and use a multimeter.
Ability to work flexible shifts.
Familiarity with basic tools and a multimeter.
Basic understanding and skill with MS Office.
Valid driver's license.
Organizational skills, attention to detail, and a sense of urgency in responding.
Ability to adapt to the workplace environment and organizational change.
Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

Aptitude in technical trades.
Background in field service or restaurant equipment.

Responsibilities

Deliver professional, courteous service and strive to provide the highest value to customers.
Provide reactive 24-hour service, including equipment troubleshooting, diagnosis, repair, and resolution.
Perform timely repair, installation, and removal of commercial restaurant equipment.
Perform scheduled preventive maintenance and equipment cleaning to support customer satisfaction and product performance.
Order and schedule delivery of repair parts and maintain inventory.
Accurately record and complete work orders and maintain documentation in accordance with company policy.
Interact effectively with internal dispatch, management, warehouse, and technician teams.
Maintain a professional, clean appearance and keep the service vehicle clean and neat.