Hostess

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

11d

About The Position

We are seeking a warm and welcoming Hostess to create a positive first impression for guests and members at The Seagate. This role is suited to someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive. The Hostess greets and seats guests, manages reservations and waitlists, and helps ensure a smooth flow of service in the dining area. The position calls for strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts.

Requirements

Ability to deliver excellent customer service in a fast-paced environment.
Positive attitude and ability to work well under pressure with restaurant staff.
Ability to perform high-quality work unsupervised.
Willingness to follow instructions and seek clarification when needed.
Ability to handle money accurately and operate a point-of-sale system.
Ability to work effectively in a busy restaurant environment.
Ability to stand and walk for extended periods, up to 8 hours.
Ability to lift and carry up to 25 pounds.
Ability to safely maneuver trays of food and other items as needed.
Comfort with repetitive motions, including standing, walking, and reaching.
Ability to work in varying temperatures, including hot and cold environments.
Ability to perform tasks involving bending, twisting, and stooping.

Nice To Haves

Restaurant experience.

Responsibilities

Greet guests as they arrive and manage the waiting list as needed.
Provide guests with menus and answer initial questions.
Seat guests at tables or in waiting areas.
Accommodate preferred table requests while maintaining table rotation for balanced server assignments.
Engage with guests to check their satisfaction with food and service.
Respond to complaints and help resolve them.
Answer phone calls, take reservations, and provide information.
Maintain knowledge of the menu.
Assist with other restaurant positions as needed.
Deliver excellent customer service.
Cultivate and enter guest data into guest management software.
Perform other duties as assigned.