Host, Marquee

CRG Dining•Fort Wayne, IN

About The Position

As a Host at Marquee, you are the first point of contact for guests and help create a welcoming first impression. You provide exceptional customer service, organize seating, and support an efficient, satisfying dining experience. The role includes greeting and seating guests, managing reservations and waitlists, answering questions, communicating guest information to the team, and keeping the host stand and waiting area organized. The position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations. Cunningham Restaurant Group states its commitment to diversity, equal opportunity, and an inclusive environment where everyone is valued and respected.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software is a plus.
Previous host or hostess experience is preferred but not required; training will be provided.

Responsibilities

Welcome guests with a friendly, positive attitude.
Manage the waitlist and reservations, accurately estimate wait times, and make waiting guests comfortable.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation while optimizing table turnover.
Take and confirm reservations by phone or through the restaurant's reservation system, and maintain accurate reservation records.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist guests with coat check, if applicable, and handle inquiries, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to manage guest flow and support efficient service.
Notify waiting guests when tables are ready and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked.
Ensure menus, promotional materials, and other items are in good condition and readily available.