Zingerman's Roadhouse Host

Zingerman's Roadhouse•Ann Arbor, MI

11d•$13 - $14

About The Position

The Host is responsible for delivering the Zingerman’s Roadhouse experience to all guests. The role reports directly to the Restaurant Managers and leads the other hosts on shift. This is a part-time position requiring availability on weekends and holidays. Wage: $13–14 per hour plus tips, with average earnings of $18–20 per hour or more.

Requirements

One to three years of experience as a door runner or maître d’ in a high-end service environment.
A reputation for excellent relations with guests and front- and back-of-house staff.
Ability to work effectively as part of a team.
Experience successfully managing guests’ dining experiences in a fast-paced environment.
Ability to bend, stoop, and remain upright for long periods.
Ability to safely lift up to 50 pounds.
Ability to balance and relocate a tray with drinks and/or dishes.

Responsibilities

Arrive on time for all shifts, meetings, and classes.
Follow the training compact and take responsibility for personal training.
Follow the three steps to great service, the four steps to order accuracy, and the five steps to handling a customer complaint.
Provide great service over the phone and handle multiple phone lines.
Review reservations and prepare for guests’ arrivals, including accommodating requests.
Give accurate wait times to maximize business and minimize guest waits.
Keep cover counts equitable across the serving staff whenever possible.
Provide great internal service to staff, with a focus on servant leadership.
Use the OpenTable reservation system to plot tables in advance, give accurate wait times, and make reservation judgment calls.
Understand seating flow and communicate positively with managers and the kitchen.
Handle cash accurately.
Collect, connect, and communicate guest information and reservation details to the appropriate service provider.
Make confident, positive first and last impressions on guests.
Respond positively to requests for help from guests, managers, and staff.
Know the menu, answer menu questions, and conduct a Roadhouse menu tour.
Know about upcoming special dinners and private events.
Maintain a neat workspace; thoroughly check the host team’s running and closing sidework and complete assigned door runner sidework.
Delegate tasks effectively to the host team and ask leaders or other staff for help when appropriate.
Attend and participate in weekly huddles and/or know Roadhouse key measures and numbers.
Follow the staff member guidelines.