Host - BRU Burger, South Bend

CRG Dining•South Bend, IN

About The Position

As a Host at BRU Burger, you are the first point of contact for guests and play a crucial role in providing exceptional customer service. Your warm, welcoming demeanor sets the tone for the dining experience, while your organizational skills help ensure efficient seating and guest satisfaction. The role includes greeting and seating guests, managing reservations and waitlists, providing information and assistance, coordinating with restaurant staff, and keeping the host stand and waiting area clean and organized. Training will be provided. The position offers competitive compensation, a welcoming team environment, and opportunities for growth within the restaurant.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required.

Responsibilities

Welcome guests with a friendly, positive attitude; manage waitlists and reservations; estimate wait times; escort guests to tables; present menus; and seat guests according to seating charts and server rotation.
Take and confirm reservations by phone or through the restaurant's reservation system, maintain an accurate reservation book, and communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; assist with coat check if applicable; and handle guest inquiries, concerns, and special requests professionally.
Communicate with servers, bussers, and kitchen staff to coordinate seating, relay guest information, manage guest flow, and support smooth service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition and readily available.