GUEST SERVICES/HOST-MOLLY WOO'S ASIAN BISTRO

Cameron Mitchell External•Columbus, OH

11d

About The Position

Cameron Mitchell Restaurants is seeking a Host for Molly Woo's Asian Bistro. Guest Services is responsible for creating a positive first impression and making guests feel welcome in person and on the phone. The role manages guest seating in the dining room to support quality service, guest satisfaction, and sales opportunities. Hosts answer restaurant questions, address requests and complaints with guest satisfaction as the priority, and work cooperatively with management and coworkers. Associates are expected to exemplify hospitality standards and follow restaurant policies and applicable safety, health, and sanitation guidelines.

Requirements

Genuine approach to hospitality.
Exemplify leadership, kindness, and positivity.
Have a “Yes is the Answer!” mentality.
Value teamwork, family, and community.

Responsibilities

Report to work on time according to the work schedule.
Meet restaurant uniform requirements and keep the uniform maintained and clean.
Maintain positive personal hygiene and cleanliness throughout work shifts.
Exemplify hospitality standards and help create a positive first impression for guests.
Answer guests’ questions about the restaurant.
Handle guest requests and complaints with guest satisfaction as the priority.
Cooperate with management and coworkers and assist with duties when needed.
Communicate suggestions for improvement positively.
Follow national, state, and local safety, health, and sanitation guidelines specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know restaurant emergency procedures.
Perform assigned duties and maintain knowledge of standards and procedures in the associate handbook.