GUEST SERVICES/HOST-MOLLY WOO'S ASIAN BISTRO

Cameron Mitchell Restaurants•Columbus, OH

12d•$15 - $22

About The Position

Cameron Mitchell Restaurants is seeking a Host for Molly Woo's Asian Bistro. Guest Services is responsible for creating a positive first impression and welcoming guests by phone and in person. The role controls seating in the dining room to support service quality, guest satisfaction, and sales opportunities. Hosts exemplify hospitality, respond to guests’ questions, and handle requests and complaints with guest satisfaction as the priority. They work cooperatively with management and coworkers, follow safety, health, and sanitation guidelines, and maintain knowledge of restaurant standards and procedures.

Requirements

Genuine approach to hospitality.
Exemplify leadership, kindness, and positivity.
Maintain a “Yes is the Answer!” mentality.
Value teamwork, family, and community.
Follow restaurant standards for uniform, hygiene, safety, health, and sanitation.

Responsibilities

Create a positive first impression and make guests feel welcome by phone and in person.
Manage guest seating in the dining room to support service quality, guest satisfaction, and sales opportunities.
Answer guests’ questions about the restaurant.
Handle guest requests and complaints with guest satisfaction as the priority.
Cooperate with management and coworkers and assist with others’ duties when needed.
Communicate suggestions for improvement positively.
Follow national, state, and local safety, health, and sanitation guidelines.
Report potentially unsafe conditions and use materials and equipment properly.
Know the restaurant’s emergency procedures.
Perform duties according to the standards and procedures in the associate handbook.
Report to work on time and maintain a clean uniform and good personal hygiene.