BISTRO HOST
About The Position
The Bistro 101 Host greets and seats guests in a friendly, courteous, and professional manner and manages reservations and dining-room flow to support an exceptional dining experience. The role includes answering the phone, booking reservations using OpenTable, managing waitlists and walk-in guests, and taking and managing take-out and room service orders. The Host works with management and service staff to support smooth service, maintains an organized and clean host stand, lobby, and entrance, and follows company, departmental, health, safety, and service standards. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential. The position may also include opening, closing, and side duties assigned by management; duties may be changed or delegated to meet business needs.
Requirements
- Ability to communicate effectively with guests, team members, and management, both verbally and in writing.
- One year of experience in gourmet, contemporary dining, or high-volume restaurants.
- Must be at least 18 years of age.
- Must possess or obtain a California Food Handler Certification.
- Ability to work a flexible schedule, including weekends, holidays, and all shifts.
Responsibilities
- Greet guests promptly, warmly, and professionally upon arrival.
- Manage reservations, waitlists, and walk-in guests using OpenTable.
- Follow the department’s steps of service consistently.
- Escort guests to tables, present menus, and explain daily specials when needed.
- Keep the host stand, lobby, and entrance area organized and clean.
- Communicate wait times clearly and accurately.
- Monitor dining-room flow and seat guests in a balanced manner across server sections.
- Answer the telephone promptly and professionally and assist with guest inquiries and requests.
- Take and manage take-out and room service orders.
- Work with management and service staff to ensure smooth and efficient service.
- Follow company, departmental, health, and safety policies and procedures.
- Perform opening, closing, and side duties as assigned by management.
- Promote a positive and cooperative team environment.
- Maintain a polished, professional appearance in compliance with grooming standards.
- Support and promote company values and hospitality standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
