Terrain Cafe | Host | Glen Mills

Urban Outfitters • Glen Mills, PA

1d

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and the art of gathering. The Host is the first and last point of contact for guests and plays a key role in shaping their experience through warm greetings, organized table flow, and communication with service teams. The role involves managing reservations, waitlists, and guest preferences while helping create a smooth, memorable dining atmosphere. It requires composure, attention to detail, and a natural sense of hospitality.

The Host supports guest experience, reservation and table management, communication between teams, host-stand operations, and the café’s welcoming, garden-inspired atmosphere. The position may involve mornings, evenings, weekends, and select holidays. The role requires the ability to lift up to 50 lbs. and remain on one’s feet for extended periods.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Strong multitasking and organizational skills.
• Ability to lift up to 50 lbs.
• Ability to remain on one’s feet for extended periods.

Nice To Haves

• At least 1 year of hosting or customer service experience.
• Familiarity with OpenTable or similar systems.
• Flexible availability, potentially including mornings, evenings, weekends, and select holidays.

Responsibilities

• Greet and seat guests warmly, efficiently, and professionally.
• Assist with coats, strollers, accessibility needs, and special seating requests.
• Accommodate guest requests, including highchairs and dietary restrictions.
• Follow the brand’s Steps of Service from guest arrival through farewell.
• Maintain a calm, polished demeanor during peak periods.
• Use online restaurant booking tools such as OpenTable to manage reservations and waitlists.
• Assign tables strategically to maintain pacing and optimize guest flow.
• Quote wait times accurately and provide guests with timely updates.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage phone volume, messages, and requests for management follow-up.
• Communicate with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and table resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and décor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Use positive body language, clear communication, and a professional tone.
• Represent the brand’s welcoming, accommodating, garden-inspired ambiance.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Employee perks, discounts, and benefits across URBN brands.
• Medical, dental, and vision insurance for eligible full-time employees.
• Paid time off (PTO) for eligible full-time employees.
• 401(k) retirement savings plans for eligible full-time employees.
• Opportunities for growth, cross-training, and advancement.
• Collaborative, hospitality-focused team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed