Terrain Cafe | Host | Glen Mills
About The Position
Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and thoughtful hospitality. The Host is the first and last point of contact for guests, helping shape their dining experience through warm greetings, organized table flow, and timely communication with service teams. The role calls for composure, attention to detail, and a natural sense of hospitality while managing reservations, waitlists, and guest preferences to support a smooth and memorable dining atmosphere. The Host welcomes and seats guests, assists with coats, strollers, accessibility, and seating needs, and accommodates requests such as highchairs and dietary restrictions. They use restaurant booking tools to manage reservations and waitlists, assign tables to maintain pacing, quote wait times, and confirm reservation details and special requests. The role also coordinates guest information with service teams, handles calls and messages, supports managers, and serves as a liaison between front- and back-of-house teams. Operational duties include completing host-stand opening, running, and closing tasks; monitoring table status and resets; keeping shared areas clean and organized; enforcing café policies; and assisting with kiosk orders, pickup orders, and delivery drivers. The Host follows safety, cleanliness, and hospitality protocols and represents the café’s welcoming, garden-inspired atmosphere.
Requirements
- One or more years of hosting or customer service experience is preferred.
- Confident communication skills and ability to remain calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Ability to lift up to 50 pounds and remain on one's feet for extended periods.
Nice To Haves
- Flexible availability, potentially including mornings, evenings, weekends, and select holidays.
- One or more years of hosting or customer service experience.
- Familiarity with OpenTable or similar systems.
Responsibilities
- Greet and seat guests warmly, efficiently, and professionally.
- Assist guests with coats, strollers, accessibility, and special seating needs.
- Accommodate requests such as highchairs and dietary restrictions.
- Follow brand Steps of Service from guest arrival through farewell.
- Manage reservations and waitlists using online restaurant booking tools.
- Assign tables to maintain pacing and optimize service flow.
- Quote wait times accurately and provide timely updates.
- Confirm reservations, special requests, and private dining notes.
- Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
- Manage call volume, phone messages, and requests for management follow-up.
- Communicate with managers to adjust seating and service needs.
- Participate in team check-ins and pre-shift meetings.
- Serve as a liaison between front- and back-of-house teams.
- Complete host-stand opening, running, and closing duties.
- Monitor table status and assist with turn times and resets.
- Keep the host stand, entrance, and shared spaces clean and organized.
- Enforce café policies regarding large parties, pets, and decor guidelines.
- Assist with the online ordering kiosk, pickup orders, and delivery drivers.
- Maintain positive body language, clear communication, and a professional tone.
- Follow safety, cleanliness, and hospitality protocols.
Benefits
- Opportunities for growth, cross-training, and advancement within URBN brands.
- Employee perks and discounts across URBN brands.
- Eligible full-time employees can access medical, dental, and vision insurance.
- Paid time off for eligible full-time employees.
- 401(k) retirement savings plans for eligible full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
