Terrain Cafe | Wayland | Host

Urban Outfitters • Wayland, MA

5d

About The Position

Terrain Cafe in Wayland is hiring a part-time Host for a five-day-a-week schedule from 10:00 AM to 2:00 PM, with no nights or early mornings. The Host is the first and last point of contact for guests and helps shape a welcoming, organized, and memorable dining experience. The role involves greeting and seating guests, managing reservations and waitlists, coordinating table flow, and communicating guest preferences and needs to service teams. It also supports host-stand operations, online ordering and pickup, and the café’s garden-inspired atmosphere.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Strong multitasking and organizational skills.
• Ability to lift up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

• One or more years of hosting or customer service experience.
• Familiarity with OpenTable or similar systems.

Responsibilities

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist guests with coats, strollers, accessibility needs, and special seating requests.
• Accommodate guest requests such as highchairs and dietary restrictions.
• Follow the brand’s Steps of Service from guest arrival through farewell.
• Maintain a calm and polished demeanor during peak periods.
• Use online restaurant booking tools such as OpenTable to manage reservations and waitlists.
• Assign tables strategically to maintain pacing and optimize dining-room flow.
• Quote wait times accurately and provide timely updates.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage calls, phone messages, and requests requiring management follow-up.
• Communicate with managers about seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front-of-house and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Represent the brand with positive body language, clear communication, and a professional tone.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Opportunities for growth, cross-training, and advancement within the URBN family of brands.
• Employee perks, discounts, and benefits across URBN brands.
• Full-time employees are eligible for medical, dental, and vision insurance, paid time off, and 401(k) retirement savings plans.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed