Terrain Cafe | Wayland | Host
About The Position
Terrain Cafe in Wayland is hiring a part-time Host for a five-day-a-week schedule from 10:00 AM to 2:00 PM, with no nights or early mornings. The Host is the first and last point of contact for guests and helps shape their dining experience through warm greetings, organized table flow, and timely communication with service teams. The role involves managing reservations, waitlists, guest preferences, and seating needs while supporting a smooth and memorable dining atmosphere. The Host works with guests and front- and back-of-house teams, maintains the host stand and shared spaces, and completes opening, running, and closing duties. The position calls for composure, attention to detail, strong communication, and a natural sense of hospitality.
Requirements
- One or more years of hosting or customer service experience is preferred.
- Confident communication skills and the ability to remain calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Ability to lift up to 50 pounds and remain on your feet for extended periods.
Nice To Haves
- One or more years of hosting or customer service experience.
- Familiarity with OpenTable or similar systems.
Responsibilities
- Greet and seat guests warmly, efficiently, and professionally.
- Assist guests with coats, strollers, accessibility, and special seating needs.
- Accommodate guest requests, including highchairs and dietary restrictions.
- Follow brand Steps of Service from guest arrival to farewell.
- Maintain a calm, polished demeanor during peak periods.
- Use online booking tools such as OpenTable to manage reservations and waitlists.
- Assign tables strategically to maintain pacing and optimize flow.
- Quote wait times accurately and provide timely updates.
- Confirm reservations, special requests, and private dining notes.
- Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
- Manage phone calls, messages, and requests requiring management follow-up.
- Communicate with managers about seating and service needs.
- Participate in team check-ins and pre-shift meetings.
- Act as a liaison between front- and back-of-house teams.
- Complete opening, running, and closing duties at the host stand.
- Monitor table status and assist with turn times and table resets.
- Keep the host stand, entrance, and shared spaces clean and organized.
- Enforce café policies regarding large parties, pets, and decor guidelines.
- Assist with the online ordering kiosk, pickup orders, and delivery drivers.
- Use positive body language, clear communication, and a professional tone.
- Represent the brand’s welcoming, accommodating, garden-inspired ambiance.
- Follow safety, cleanliness, and hospitality protocols.
Benefits
- Opportunities for growth, cross-training, and advancement within the URBN family of brands.
- Employee perks, discounts, and benefits across URBN brands.
- Eligible full-time employees have access to medical, dental, and vision insurance.
- Eligible full-time employees have access to paid time off (PTO).
- Eligible full-time employees have access to a 401(k) with retirement savings plans.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
