Terrain Cafe | Wayland | Service Assistant
About The Position
Terrain Cafe in Wayland is seeking a dedicated, detail-oriented Service Assistant to support the customer experience. This entry-level, guest-facing role helps maintain a clean and organized dining room, provide timely table service, deliver menu items accurately, and coordinate smoothly with other service roles. It is suited to someone who thrives in a fast-paced environment and is eager to learn and grow in hospitality. Previous restaurant or food-service experience is preferred but not required. The position calls for a polished, professional appearance, a positive and team-oriented attitude, strong communication and interpersonal skills, and the ability to multitask and remain calm under pressure. Flexible availability is preferred and may include mornings, evenings, weekends, and select holidays. The role requires standing and walking for extended periods, bending and reaching, and lifting up to 50 pounds. The Service Assistant works in support of Terrain Cafe’s garden-to-table restaurant and its seasonal menus. The company describes a collaborative, hospitality-focused team culture and offers opportunities for growth, cross-training, and advancement within the URBN family of brands. Eligible full-time employees have access to URBN’s benefits package.
Requirements
- Previous restaurant or food-service experience preferred but not required.
- Polished, professional appearance and a positive, team-oriented attitude.
- Ability to multitask and stay calm under pressure.
- Strong communication and interpersonal skills.
- Flexible availability preferred, potentially including mornings, evenings, weekends, and select holidays.
- Ability to stand and walk for extended periods.
- Ability to bend, reach, and lift up to 50 pounds.
- Ability to work in a dynamic, fast-paced environment.
Nice To Haves
- Previous restaurant or food-service experience.
- Flexible availability, including mornings, evenings, weekends, and select holidays.
Responsibilities
- Deliver food and beverages accurately, with an understanding of menu details.
- Assist with guest needs and relay questions or concerns to the appropriate team member.
- Clear and reset tables within three minutes of guest departure.
- Assist with packaging takeout orders.
- Monitor the dining room and proactively assist where needed.
- Keep kitchen expo areas, service stations, and the dining room clean and organized.
- Polish and restock silverware, glassware, and plateware throughout the shift.
- Monitor and remove trash and recycling regularly.
- Ensure walkways remain safe and clear for guests and staff.
- Memorize table and seat numbers to support efficient service.
- Learn menu details, ingredients, and allergen protocols.
- Communicate guest concerns clearly to team leads.
- Assist front-of-house staff during high-volume periods.
- Help with opening and closing duties, including setting and resetting the dining room.
Benefits
- Employee perks and discounts across URBN brands.
- Eligible full-time employees can access medical, dental, and vision insurance.
- Eligible full-time employees can access paid time off (PTO).
- Eligible full-time employees can access a 401(k) and retirement savings plans.
- Opportunities for growth, cross-training, and advancement within URBN brands.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
