Host - BRU Burger, Lexington

CRG Dining•Lexington, KY

13h

About The Position

As a Host at BRU Burger in Lexington, you are the first point of contact for guests and help create an exceptional dining experience. Your welcoming demeanor sets the tone for guests, while your organizational skills support efficient seating and guest satisfaction. The role involves welcoming and seating guests, managing reservations and waitlists, providing information and assistance, coordinating with restaurant staff, and keeping the host stand and waiting area clean and organized. Previous host or hostess experience is preferred but not required; training will be provided. The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable regulations. The company offers competitive compensation, a welcoming team environment, and opportunities for growth.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items weighing up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience.

Responsibilities

Welcome guests with a friendly, positive attitude and escort them to their tables, present menus, and provide assistance as needed.
Manage the waitlist and reservations, estimate and communicate wait times, and keep waiting guests informed when tables are ready.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant's reservation system, and keep reservation records accurate and up to date.
Communicate guest preferences, special requests, and other important information to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; handle inquiries, concerns, and special requests professionally.
Assist with coat check, if applicable.
Coordinate with servers, bussers, and kitchen staff to manage guest flow and support efficient service.
Keep the host stand and waiting area clean, organized, and stocked; ensure menus and promotional materials are in good condition and readily available.