Host - BRU Burger, Lexington

CRG Dining • Lexington, KY

1d

About The Position

As a Host at BRU Burger in Lexington, you are the first point of contact for guests and help create a welcoming dining experience. You greet and seat guests, manage reservations and waitlists, communicate with restaurant staff, and keep the host stand and waiting area organized. The role calls for a friendly, professional approach, strong organizational skills, and the ability to support smooth guest flow in a busy restaurant. Training will be provided; previous host or hostess experience is preferred but not required. This is a non-exempt position eligible for overtime compensation in accordance with applicable regulations.

Requirements

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Ability to stand, walk, and move around the restaurant for extended periods.
• Ability to occasionally lift and carry items up to 20 pounds.
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• Familiarity with reservation systems or software.
• Previous host or hostess experience.

Responsibilities

• Welcome guests warmly and positively as they arrive.
• Manage the waitlist and reservations, provide accurate estimated wait times, and make waiting guests comfortable.
• Escort guests to tables, present menus, and provide necessary assistance.
• Seat guests according to seating charts and server rotation to optimize table turnover.
• Take and confirm reservations by phone or through the restaurant reservation system, and maintain accurate reservation records.
• Communicate guest preferences and special requests to servers and kitchen staff.
• Provide information about the restaurant, menu items, daily specials, and promotions.
• Assist guests with coat check, if applicable, and handle inquiries, concerns, and requests professionally.
• Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating and service.
• Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
• Keep the host stand and waiting area clean, organized, and well-stocked, and ensure menus and promotional materials are in good condition.

Benefits

• Competitive compensation.
• Welcoming team environment.
• Opportunities for growth within the restaurant.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed