Host - Livery, Indy

CRG Dining•Indianapolis, IN

About The Position

The Host is the first point of contact for guests and helps create a welcoming first impression and a positive dining experience. This role manages guest arrivals, reservations, waitlists, and seating while coordinating with restaurant staff to support efficient service and guest satisfaction. The Host also keeps the host stand and waiting area clean and organized. Previous host experience is preferred but not required; training will be provided.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; training will be provided.

Responsibilities

Welcome arriving guests with a friendly, positive attitude.
Manage the waitlist, estimate wait times, keep waiting guests informed, and notify them when tables are ready.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant reservation system, and maintain accurate reservation records.
Communicate guest preferences and special requests to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable, and handle guest inquiries, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating, guest flow, and service.
Keep the host stand and waiting area clean, organized, and stocked, and ensure menus and promotional materials are in good condition and readily available.