Host/DRA (Full Time)

Ross Bridge•Birmingham, AL

About The Position

As a member of the hospitality team at Renaissance Birmingham Ross Bridge, the Host provides a welcoming and positive dining experience by delivering exceptional customer service. The role greets and directs guests, handles reservations, assists with special arrangements, and helps ensure guests are seated according to their preferences. The Host stays informed about menu offerings, maintains a clean and organized dining area, attends to guest needs and concerns, and supports efficient table turnover. The role may also assist as a food runner or dining room attendant when needed.

Responsibilities

Greet guests warmly and provide a positive first impression.
Attend daily menu classes and stay informed about current menu offerings and dishes.
Review buffet options with guests when available and offer helpful suggestions.
Set up and maintain a clean, organized dining area ready for service.
Remain at the door to welcome and direct guests to their tables, accommodating seating preferences.
Handle dining reservations and provide accurate information about availability and wait times.
Assist guests with special services or arrangements.
Use proper etiquette when interacting with guests, including pulling out chairs and using guests’ names when known.
Attend to guests’ needs, check their table satisfaction, and promptly address concerns or complaints.
Clear and reset tables efficiently to support smooth operations and table turnover.
Complete assigned daily and weekly side work.
Flexibly assist in other positions, such as food runner or dining room attendant, as needed.