Host/DRA (Part Time)

Auburn Marriott Opelika Resort & Spa at Grand National•Hoover, AL

About The Position

As a member of the hospitality team at Renaissance Birmingham Ross Bridge, the Host provides a welcoming and positive dining experience by delivering exceptional customer service. The role greets and directs guests, stays informed about current menu offerings, prepares the dining area, manages reservations, assists with special arrangements, and addresses guest concerns. It also supports smooth operations by clearing and resetting tables, completing daily and weekly side work, and assisting in other dining positions as needed.

Responsibilities

Greet guests warmly upon arrival and provide a positive first impression.
Attend daily menu classes and stay knowledgeable about current menu offerings.
Review buffet options with guests when available and offer suggestions.
Set up the dining area so it is clean, organized, and ready for service.
Remain at the door to welcome guests and direct them to tables, accommodating seating preferences.
Handle dining reservations and provide accurate information about availability and wait times.
Assist guests with special services or arrangements.
Use proper guest-service etiquette, including pulling out chairs and using guests' names when known.
Attend to guests' needs, ensure table satisfaction, and promptly address concerns or complaints.
Clear and reset tables efficiently to support table turnover.
Complete assigned daily and weekly side work to maintain the cleanliness and efficiency of the dining area.
Assist in other positions, such as food runner or dining room attendant, as needed.