Host - TAO Restaurant Los Angeles

Tao Group Hospitality•Los Angeles, CA

About The Position

The Host guides guests to appropriate tables as directed by the maître d’ and interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner. The role focuses on gracious hospitality, anticipating guest needs, supporting reservations and communications, and maintaining an orderly entrance and front desk area. The Host prepares the front desk for service, keeps menus current and organized, performs opening and closing side-work, and attends pre-service meetings and training. The position also requires teamwork, a positive and professional attitude, and knowledge of Tao Group Hospitality and its partners and supporting hotel environments. Work may take place in an office, casino, nightclub, bar, lounge, or restaurant environment. The role may involve irregular or extended hours, evening and weekend shifts, and holidays.

Requirements

Previous hospitality experience.
Previous host person experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and co-workers.
Ability to maintain confidentiality.
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Tao Group Hospitality in-venue host person training.

Responsibilities

Anticipate and accommodate guest needs.
Maintain cleanliness and orderliness of the entrance area.
Comply with Department of Health and company sanitation standards.
Take and process guest reservations.
Assist with incoming calls and answer guest questions.
Check guests’ coats and other belongings where applicable.
Set up the front desk area and perform assigned side-work and opening and closing procedures.
Ensure appropriate menus are printed and ready for service.
Keep menu books organized with current menus and collect menus throughout the venue during the shift.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide support to fellow team members.
Complete additional tasks as assigned.