Host To Go

Hoffbrau Steak & Grill House•Haltom City, TX

About The Position

The Host To Go welcomes and seats guests in accordance with company standards and helps ensure they have a positive, memorable experience at Hoffbrau Steaks. The role answers guest questions about food, beverages, and facilities; develops guest relationships; and communicates with food and beverage staff to support guest satisfaction. It also identifies ready food orders and delivers items to tables in a timely manner. The employee maintains a safe, clean, organized, and stocked work area; keeps current knowledge of menus, recipes, food, beverages, and other products and services; prepares the work area for opening, mid-shift, or closing; handles change and credit card transactions; and performs side work during slower periods. The position includes constant sanitation, organization, and proper food handling, along with other duties assigned by management. Employees are expected to uphold the Hoffbrau Steaks mission, work honestly and cooperatively, demonstrate excellent people skills, greet and speak with guests enthusiastically, maintain a professional appearance and coworker relationships, arrive as scheduled and ready to work in uniform, follow checklists and standard procedures, and demonstrate competency according to the training schedule. Employees must purchase the appropriate uniform upon hiring.

Requirements

Must be at least 18 years of age.
Must clearly speak and write English.
Must be able to work flexible shifts and schedules, including weekends and some holidays.
Must be able to lift and carry 40 pounds.
Must purchase the appropriate uniform upon hiring.
Must be able to stand, walk, lift, climb stairs, and bend for long periods of time.
Must be able to change kegs when necessary.

Responsibilities

Welcome and seat guests in a manner consistent with company standards.
Answer guest questions about food, beverages, and facilities accurately and in a friendly manner.
Develop relationships with guests.
Communicate with food and beverage staff to ensure guest satisfaction.
Help ensure guests have a positive and memorable experience at Hoffbrau Steaks.
Identify food orders when ready and deliver items to tables in a timely manner.
Maintain a safe, clean, organized, and stocked work area.
Maintain knowledge of menus, recipes, and other pertinent information, and continually increase knowledge of food, beverages, products, and services.
Prepare the work area for opening, mid-shift, or closing according to company standards.
Make appropriate change when necessary.
Process credit card transactions according to company standards.
Perform side work during non-busy hours.
Maintain sanitation, organization, and proper food handling.
Perform additional responsibilities as requested by management.
Uphold the company mission, work cooperatively and honestly, provide enthusiastic guest service, maintain professional appearance and coworker relationships, follow procedures, and demonstrate training competency.