Host/Receptionist - Mandolin Aegean Bistro

Soho House & Co. • Miami, FL

2h

About The Position

At Mandolin Aegean Bistro, the Host is one of the first points of contact for guests and staff before they are seated. The role is responsible for greeting guests, answering incoming calls, and creating reservations for the club and food and beverage operations or restaurants. The Host uses strong organizational and interpersonal skills to create a positive guest experience from arrival through departure, providing friendly, professional, and efficient service to guests, members, and staff.

The Host may train other reception team members on processes and service standards. The role requires mastering the phone system, maintaining a warm and friendly disposition, accounting for anticipated covers during service, and ensuring tables are ready when reservations arrive.

Soho House offers training to develop technical and managerial skills. The posting describes global benefits and perks, career development opportunities, learning and development courses, team activities, and a complimentary substantial meal while on duty.

Requirements

• At least 3 years of experience in a similar role.
• Experience with Resy and MICROS.
• Experience answering high-volume phone lines and responding to inquiries professionally and promptly.
• Problem-solving skills and ability to resolve conflicts.
• Detail-oriented, articulate, and able to multitask in a high-volume, demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays as needed.
• Ability to grasp, turn, and hold objects with the hands.
• Ability to work on one's feet for at least 8–10 hours.
• Ability to move quickly between areas of the club occasionally.
• Ability to understand and communicate clearly with guests, members, and coworkers.
• Ability to reach and handle a computer, keyboard, and desktop items.
• Ability to kneel, bend, crouch, and climb occasionally as required.

Responsibilities

• Welcome every member and guest by name when appropriate, and warmly welcome new guests.
• Answer high-volume phone lines and provide complete, accurate information about menus, operating hours, amenities and pricing, reservations, general inquiries, deliveries, and messages.
• Create reservations for the club and restaurants.
• Assist food and beverage managers on the floor with service standards and service execution.
• Handle calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to provide excellent member service and maintain open dialogue to manage expectations.
• Build relationships with members and guests, and communicate concerns and positive feedback to management.
• Help foster a fun, positive atmosphere by being approachable and professional.
• Train other reception team members on processes and service standards, as needed.
• Perform other duties as assigned by a supervisor or manager.

Benefits

• Full-time employees are eligible for medical, dental, and vision coverage and a retirement fund with a 2% match.
• Full-time employees receive sick days and vacation days.
• Career development opportunities domestically or internationally, and in managerial or technical tracks.
• Training to develop technical and managerial skills.
• Internally and externally run learning and development courses.
• Cookhouse & House Tonic food-and-drink trips, training, and events, available to all employees.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial complimentary meal while on duty in the Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed