Host- Bistro 210

Peek'n Peak•Clymer, NY

17h

About The Position

The Host/Busser reports to the Food & Beverage Outlet Operations Manager and works in a high-volume, fast-paced restaurant outlet. The role conducts payment transactions and performs duties quickly, accurately, and consistently as part of a team focused on guest satisfaction. The Host/Busser welcomes resort guests, provides information about resort amenities, events, activities, hours, prices, and merchandise, and works with Food & Beverage and other resort departments to support guest satisfaction. The position also handles transactions, telephone calls, reservations, and assigned light housekeeping while following resort and department policies, procedures, and safety rules.

Requirements

Basic technical skills to operate a cash register/POS system, calculator, and credit card machine.
Prior computer experience.
Strong attention to detail and ability to maintain transaction accuracy in a fast-paced environment while handling multiple priorities professionally.
Verbal and written communication skills to interact with guests and associates at all levels and to read and interpret instructions or policies.
A firm, consistent, and courteous attitude to gain the respect and cooperation of the public.
Ability to use independent judgment and make sound decisions consistent with department and company policies when resolving customer issues or handling situations without direct supervision.
Ability to work positively and cooperatively in a team environment and follow rules and regulations.
Ability to walk, stretch, bend, and stand for extended periods.
Ability to bend, squat, kneel, reach, stretch, and climb without difficulty.
Ability to lift up to 50 pounds without difficulty.
Flexibility to work evenings, weekends, and holidays, and to flex scheduled hours up or down based on business needs.

Nice To Haves

High school diploma or GED equivalent preferred.
At least 1 year of experience in a high-volume retail outlet, grocery store, restaurant, hotel, or resort preferred.

Responsibilities

Welcome resort guests with a smile and an “I promise to CARE!” attitude.
Provide guests with information about resort amenities, hours of operation, special events and activities, pricing, and merchandise; find an appropriate person to help when unsure of an answer.
Communicate with the Food & Beverage team and other resort departments to ensure guest satisfaction.
Operate a cash register and/or POS system to calculate sales, total purchases, process cash or credit payments, and provide receipts and correct change.
Maintain accurate records of sales transactions and refunds in accordance with resort and department policies.
Follow resort and department policies regarding payment, exchanges, and security practices.
Monitor guests for suspicious activity and follow theft protocols, including notifying a supervisor or security.
Answer, hold, and transfer telephone calls using proper etiquette; take complete messages and follow reservation policies.
Report to work on time for scheduled shifts in the appropriate uniform and nametag.
Keep the workstation clean and free of debris by performing assigned light housekeeping duties.
Follow department, resort, and company policies, procedures, and safety rules.
Perform other duties as assigned.