HOST Program Supervisor- Houseless Outreach

Thurston Mason BH-ASO/OHRS • Lacey, WA

8d • $91,395 - $119,101 • Hybrid

About The Position

The HOST Program Supervisor provides leadership, clinical guidance, and operational support to a multidisciplinary team serving people experiencing homelessness and behavioral health challenges. The HOST team works throughout Thurston and Mason counties to engage vulnerable individuals, address behavioral and physical health needs, increase stability, support access to housing, and connect participants with long-term services for substance use and co-occurring conditions.

The supervisor oversees clinical, support, and medical staff, including case managers, mental health professionals, substance use disorder professionals, peer specialists, nurses, and nurse practitioners. The role promotes coordinated, individualized, recovery-oriented, trauma-informed, and evidence-based care. It oversees daily program operations, supports staff with complex cases and crisis situations, maintains program relationships with community and government partners, and ensures documentation, reporting, licensing, training, and service delivery comply with applicable requirements.

The position is primarily office-based and also involves responding in the community, including houseless encampments, and traveling to meetings and local community locations. With supervisor approval, working from home one day per week may be permitted. Regular in-person attendance is required; on-call availability may be needed at certain times, including after hours, weekends, and holidays.

Requirements

• Master’s degree in psychology, social work, public administration, business, or a closely related field.
• Meet Washington State qualifications to be a Mental Health Professional.
• Qualify as a Licensed Agency Affiliated Counselor or hold Washington State Department of Health licensure as a Social Worker, Mental Health Counselor, or Marriage and Family Therapist.
• Three or more years of professional, administrative, and/or supervisory experience providing services to individuals with behavioral health or substance use disorders.
• Ability to use a personal computer and applicable software for word processing, spreadsheets, analysis, information retrieval, and tracking.
• Current Washington State driver’s license and satisfactory driving record, or an appropriate requested and obtained accommodation.
• Satisfactory background checks.
• Ability to apply principles consistent with the modified Assertive Community Treatment (ACT) model.
• Strong written and verbal communication skills and ability to work with people from diverse backgrounds and cultures.
• Ability to communicate effectively with individuals and groups about complex or controversial public policy, behavioral health issues, and services.
• Ability to establish and maintain effective working relationships with OHRS staff, Providence St. Peters, HCA, and the community.
• Ability to write clear and concise proposals, clinical documents, reports, and correspondence.
• Ability to meet strict deadlines, including data-entry submission deadlines.
• Ability to work with contracted providers and coordinate with varied agency partners.
• Ability to respectfully manage differences, opposing perspectives, opinions, and interests.
• Ability to apply organizational efficiency and prioritize work assignments.
• Ability to remain flexible and adaptable to change.
• Strong critical-thinking skills and ability to conceptualize and implement creative solutions.
• Knowledge of local, state, and federal government policy, regulations, and decision-making processes.
• Ability to promote and champion OHRS’s mission, vision, and values.
• Ability to meet physical demands that include sitting, standing, walking, hiking, climbing stairs, bending, squatting, carrying supplies up to 25 pounds, and traveling over uneven terrain.
• Ability to use a computer regularly, including typing and viewing monitors for extended periods.

Nice To Haves

• Qualify for or hold Washington State Department of Health licensure as a Substance Use Disorder Professional.
• Any equivalent combination of experience and education providing the knowledge, skills, and ability to perform the essential job functions may be considered.

Responsibilities

• Provide direct supervision, guidance, coaching, and performance evaluations for clinical and support staff.
• Provide administrative supervision, support, and performance evaluations for medical staff.
• Conduct regular individual and team meetings to support professional development and service quality.
• Assist staff with complex cases, crisis situations, and clinical decision-making.
• Promote a positive team culture, staff engagement, and workplace morale.
• Ensure participants receive coordinated, individualized, and recovery-oriented care.
• Promote evidence-based and trauma-informed practices.
• Monitor documentation for accuracy, timeliness, and compliance with state, federal, and agency regulations.
• Ensure staff maintain required licenses, certifications, and training requirements.
• Participate in accreditation, licensing, and audit activities.
• Promote program efficiency, professional growth, and staff retention.
• Oversee day-to-day HOST team operations and provide leadership, training, and support to program staff.
• Apply principles consistent with the modified Assertive Community Treatment (ACT) model to serve the target population.
• Maintain liaison functions for the HOST program with OHRS, Providence St. Peters, the Healthcare Authority (HCA), Thurston and Mason County officials, and other local partners.
• Ensure HOST participant assessments and discharge plans for individuals leaving the program are completed.
• Prepare monthly reports related to the HCA-approved Project Plan and HOST team engagement services.
• Assist with investigation and resolution of administrative problems related to service delivery.
• Respond to inquiries from internal and external sources.
• Complete Electronic Health Record (EHR) recordkeeping.
• Demonstrate the OHRS mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
• Ensure medical staff adhere to standards of care, evidence-based practices, and documentation requirements.
• Coordinate clinical and medical teams to maintain integrated behavioral health and medical services.
• Support medical staff onboarding, training, and ongoing professional development, emphasizing quality, compliance, and best practices.
• Collaborate with prescribers and nursing staff to address service gaps and improve medical workflows.

Benefits

• Medical, dental, and vision plan options, including plans with no employee-paid monthly premium depending on plan selection, and dependent coverage options.
• Life insurance and disability insurance options.
• Participation in Washington State PERS retirement plans for eligible employees.
• Optional pre-tax and post-tax deferred compensation retirement plans.
• Paid Time Off (PTO), earning a minimum of 140 hours (17 days).
• 12 paid holidays.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Public Service Loan Forgiveness employer status.
• Annual professional development funds and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager