Outreach Supervisor

Management and Training Corporation•Waimanalo, HI

2d•Onsite

About The Position

The Outreach Supervisor manages services that enhance the customer experience, operational discipline, scalability and efficiency, performance improvement, and service enhancement while ensuring compliance with government and management directives. The position oversees outreach leadership and teams working to recruit eligible, interested Job Corps students. It establishes and monitors outreach performance metrics, supports linkage-partner relationships and lead-generation goals, and uses the MTC Outreach App to assess performance. The supervisor communicates with the Director of Shared Services and works with the Manager of Enrollment, Student Recruiting to maintain continuity of Outreach & Admissions. The role also supports the outreach team’s staffing and development, coordinates with centers to address operational needs, and works with MTC leadership and Department of Labor personnel on efficient operations and compliance.

Requirements

Bachelor’s degree in Business, Human Resources, communications, marketing, or a related field.
Four years of management or equivalent experience.
Demonstrated ability to recruit for a broad and deep range of positions across multiple locations.
Willingness and ability to travel.
Excellent verbal and written communication skills.
Project management skills.
Valid driver’s license in the state of employment and an acceptable driving record.

Nice To Haves

One year of experience in a multidisciplinary service-center process model.
Experience with Oracle Fusion, an applicant tracking system, and ticketing software.

Responsibilities

Oversee MTC outreach leadership and support their teams’ outreach efforts and goals.
Ensure outreach teams are equipped to recruit eligible and interested Job Corps students effectively.
Establish performance metrics and benchmarks for each outreach team, including maintaining and developing linkage-partner relationships, documenting communications and follow-up, planning partner meetings and events four weeks in advance, and meeting lead-generation and conversion goals.
Implement and monitor use of the MTC Outreach App to assess outreach performance metrics and benchmarks.
Communicate successes and needs with the Director of Shared Services and coordinate with the Manager of Enrollment, Student Recruiting to maintain continuity of Outreach & Admissions.
Assist with selection, onboarding, training and development, performance management, retention, and succession planning for the Student Recruiting Outreach Team.
Stay current with center statistics and maintain contact with centers to coordinate efforts, discuss problems, and develop resolutions.
Coordinate with MTC Job Corps Centers, MTC leadership, and DOL personnel to support efficient operations, contract compliance, audits, and assessments.