Outreach Program Assistant

Black Hawk College•East Moline, IL

About The Position

The Outreach Program Assistant provides afternoon, evening, and occasional Saturday front-line support for the PaCE and Adult Education Departments. The role answers questions, assists Adult Education students with paperwork, accepts PaCE registrations and payments when applicable, makes referrals, and supports instructors. It also monitors evening activities to help maintain a secure and orderly learning environment. The position provides reception and telephone coverage, assists with enrollment paperwork and standardized assessments, handles student communications and records, supports PaCE programs and events, and performs general clerical duties. The assistant works with college staff and faculty, vendors, students, customers, and the general public, while maintaining accuracy, professionalism, and confidentiality.

Requirements

High school diploma or equivalent.
At least one year of office-setting work experience performing clerical duties.
At least two years of customer service work experience.
Work experience and proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to work cooperatively with diverse populations.

Nice To Haves

Associate degree preferred.

Responsibilities

Greet Outreach Center visitors and students; answer questions, assess needs, make referrals, and provide directions.
Answer a multi-line telephone system, direct calls, and take messages as needed.
Assist Adult Education students with enrollment paperwork and administer standardized assessment tests.
Accept PaCE registrations in person and by phone and collect payments.
Support evening instructors and assist with basic technical issues when the ITS Help Desk is unavailable.
Contact students about the status or changes to upcoming or current PaCE classes.
Contact students who completed PaCE career classes and record their responses.
Track PaCE post-class evaluation responses and information on registration forms.
Order and distribute PaCE office supplies and resolve vendor issues.
Mail PaCE schedules and flyers to college locations, libraries, and organizations; email past and current PaCE students about upcoming classes and job opportunities.
Perform College for Kids and CommUniversity duties, including answering program questions and entering student evaluation responses.
Maintain confidential student files and records.
Maintain daily sheets recording changes and class status, and communicate relevant information to potential students.
Represent PaCE and Adult Education at community and college information events.
Perform general clerical duties, including filing, removing data from PaCE registration forms, completing standard office forms, and distributing mail.
Serve as backup for entering Adult Education registration, testing, attendance, and progress data into Banner and DAISI student information systems.
Monitor evening activities to support a secure and orderly learning environment.
Perform other job-related duties as assigned.
Demonstrate BHC core values; maintain accuracy and timeliness; communicate professionally and pleasantly; and protect confidential records and information.
Work cooperatively with college directors, the associate dean, PaCE and Adult Education staff and faculty, other college employees, vendors, students, customers, and the public.