Program & Community Outreach Manager

GREAT RIVERS BEHAVIORAL HEALTH ORGA • Centralia, WA

1d • $82,160 - $109,761 • Onsite

About The Position

CIHS is hiring a full-time Program & Community Outreach Manager based at its Centralia, Washington office and serving the Lewis County area. This experienced-level role combines program operations oversight with community outreach and partnership development, with approximately 50% of the work devoted to each area. The manager serves on the Management Team, contributes to policy development and strategic planning, collaborates with Human Resources, and promotes accountability and a collaborative workplace culture.

The position oversees assigned programs’ day-to-day operations, workflows, compliance, staffing, performance, budgets, data, reporting, and service delivery across multiple sites. It also develops community relationships and referral sources, represents the organization at events and public forums, implements outreach strategies, coordinates partnerships, supports growth and funding efforts, and reports on outreach and engagement outcomes. The role works with internal teams and external providers to support integrated care and improve access to services.

Requirements

• Bachelor's degree in Behavioral Health, Human Services, Healthcare Administration, Business Administration, Public Administration, or a related field.
• Five to seven years of progressive leadership or management experience in behavioral health, healthcare, human services, or a closely related field.
• Demonstrated supervisory experience, including employee development, performance management, and operational oversight.
• Experience developing and maintaining professional relationships with external partners and community stakeholders.
• Strong computer proficiency, including Microsoft Office applications and electronic records systems.
• Valid driver's license and ability to travel throughout assigned service areas.
• Ability to successfully pass and maintain required background clearances.

Nice To Haves

• Master's degree in Behavioral Health, Social Work, Healthcare Administration, Public Health, Business Administration, or a related field.
• Washington State behavioral health credential (LMHC/A, LMFT/A, LICSW/A, or equivalent).
• Washington State Substance Use Disorder Professional (SUDP) credential.
• Experience in community outreach, public relations, business development, stakeholder engagement, or partnership development.
• Experience working with adult and youth systems of care.
• Experience developing referral networks and community engagement initiatives.
• Experience presenting to community groups, professional organizations, or public stakeholders.
• Knowledge of healthcare, behavioral health, Medicaid-funded services, and community resource systems.

Responsibilities

• Serve as an active Management Team member, contributing to policy development, operational improvements, and service delivery enhancements.
• Participate in strategic planning and recommend actions supporting organizational growth, service expansion, and community engagement.
• Collaborate with Human Resources to identify workforce trends, support employee retention, and implement workforce improvement initiatives.
• Model organizational values, promote accountability, and support a positive and collaborative workplace culture.
• Oversee day-to-day operations of assigned programs and ensure compliance with statements of work, deliverables, contracts, fidelity measures, and performance expectations.
• Develop and implement standardized workflows across program areas and service locations.
• Monitor compliance with organizational policies, regulatory requirements, contractual obligations, and documentation standards.
• Maintain working knowledge of assigned programs and provide operational support, direction, and oversight to program staff.
• Connect program and organizational goals to daily work and clarify performance expectations and desired outcomes for employees.
• Assess, plan, monitor, and evaluate assigned programs and provide ongoing operational oversight.
• Review productivity, quality measures, outcomes, staffing patterns, and service utilization data to inform decisions.
• Recruit, onboard, coach, train, evaluate, and develop employees, and make disciplinary recommendations.
• Participate in budgeting and manage assigned programs within approved financial parameters.
• Prepare and present operational reports, recommendations, and performance analyses to leadership.
• Provide oversight and support across multiple sites, locations, and service areas.
• Coordinate internal teams and external service providers to support integrated care and service delivery.
• Develop and maintain relationships with healthcare systems, behavioral health providers, schools, community organizations, tribal entities, government agencies, and other stakeholders.
• Represent the organization at conferences, community events, coalition meetings, networking groups, professional associations, and public forums.
• Cultivate referral sources and strategic partnerships to increase awareness of services and improve access to care.
• Develop and execute outreach plans that promote services, expand community awareness, and support growth initiatives.
• Coordinate collaborative projects and system partnerships to improve service coordination and reduce barriers to care.
• Identify opportunities for program growth, service expansion, and community partnerships aligned with organizational objectives.
• Conduct presentations, trainings, workshops, and informational sessions for community partners, stakeholders, and professional groups.
• Assess community trends, service gaps, and emerging needs, and recommend potential program enhancements to leadership.
• Partner with leadership and marketing resources to develop outreach materials, educational content, and community messaging.
• Maintain communication with community stakeholders and external partners to support organizational visibility and positive relationships.
• Assist with community collaboration related to grants, funding opportunities, program development, and external partnerships.
• Track outreach activities, referral patterns, partnership outcomes, and community engagement results, and prepare reports for leadership.

Benefits

• Comprehensive health package including medical, dental, vision, and prescription coverage; monthly health premiums are currently paid for the employee and qualifying dependents.
• Life insurance.
• Long-term disability.
• 11 paid holidays.
• Paid Time Off accruing at 25 days in the first year.
• Employee Assistance Program (EAP).
• PERS Retirement Program through the Washington State Department of Retirement Systems; CIHS contributes 5.58% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level