Host Person - Tavern Part Time

PENN Entertainment • Henderson, NV

1d

About The Position

The Host Person welcomes guests and supports efficient seating and service in a fast-paced, high-volume restaurant environment. The role maintains the host stand and menus, provides accurate information about hotel, casino, and dining services, manages guest flow, handles calls and reservation inquiries, and helps coordinate shift operations. The position requires a professional, courteous demeanor, effective communication, sound judgment, and the ability to perform physical tasks while interacting with guests and team members. Work may include nights, weekends, holidays, and overtime based on business needs.

Requirements

• Must be at least 18 years of age.
• High School Diploma or GED.
• Strong organizational and interpersonal skills, including the ability to manage guest flow and seating efficiently.
• Excellent verbal and written communication skills in English.
• Basic math proficiency for handling guest counts and reservations.
• Professional, confident, pleasant demeanor and a well-groomed appearance in accordance with company standards.
• Ability to build and maintain effective working relationships with guests, team members, and other departments.
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English; document incidents, complete reports, and follow written instructions precisely.
• Ability to communicate clearly and professionally with guests, team members, and management, including in high-pressure or fast-paced situations.
• Ability to apply common sense and sound judgment, solve problems in standardized situations involving multiple variables, and make quick decisions while maintaining guest satisfaction and safety.
• Ability to assess situations, adapt, prioritize tasks, and manage time effectively in a fast-paced, high-volume environment.
• Professionalism and discretion when handling sensitive or confidential information.
• Must qualify for licensing and permit requirements mandated by federal, state, and local regulations.
• Valid Clark County Health Card required.
• Ability to stand for extended periods and use hands to handle tools, equipment, and objects; regularly reach, speak clearly, and actively listen.
• Visual acuity including close vision, color differentiation, and peripheral awareness.
• Ability to lift and move up to 10 lbs regularly, up to 30 lbs frequently, and up to 50 lbs occasionally with assistance or equipment as needed.
• Ability to push, pull, bend, twist, stoop, crouch, kneel, maintain balance, and navigate stairs, ramps, uneven surfaces, and confined or crowded spaces.
• Ability to perform physical tasks safely and efficiently in a dynamic, guest-facing setting.
• Ability to work nights, weekends, holidays, and overtime based on business needs.
• Must comply with uniform and grooming standards and company policies, procedures, and regulatory guidelines.

Nice To Haves

• Previous experience in a high-volume, full-service restaurant environment.
• Experience with MMS and MICROS systems.

Responsibilities

• Present clean, organized menus to guests; inspect menus regularly and replace worn or damaged ones.
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas.
• Provide guests with accurate information about hotel and casino services, including dining options and hours of operation.
• Monitor guest wait times and identify large parties to support efficient seating and service.
• Answer incoming calls at the host stand and assist with reservations or inquiries.
• Oversee and support team members' completion of side work.
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of issues.
• Remain on duty until properly relieved and communicate relevant information to incoming staff to support smooth shift transitions.
• Confirm that tables are properly set and ready for service at the beginning of each shift.
• Assist the manager with coordinating staff breaks as needed.
• Provide courteous and friendly service to guests and team members.
• Follow company and departmental policies, procedures, rules, regulations, and applicable regulatory guidelines.
• Meet applicable licensing and permit requirements and maintain a valid Clark County Health Card.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED