Host or Hostess

Marriott•Bay Lake, FL

About The Position

Greet guests, determine party size, and seat guests at clean, available tables. Guide guests through the dining rooms and provide assistance as needed. Arrange tables, chairs, and place settings, including organizing seating for groups with special needs. Ensure guests have clean, appropriate place settings and that menus are current, clean, plentiful, and wrinkle-free. Keep work areas clean throughout the day and monitor dining rooms for seating availability, service, safety, and guest well-being. Follow company and safety and security policies and procedures, report accidents, injuries, and unsafe conditions to a manager, and complete required safety training and certifications. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, welcome and acknowledge guests according to company standards, communicate professionally, and answer telephones with appropriate etiquette. Build positive working relationships, support team goals, respond appropriately to employee concerns, and ensure adherence to quality standards. The role requires standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests and determine the number in their party.
Seat guests at clean, available tables and guide them through the dining rooms, providing assistance as needed.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and include clean napkins, silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Maintain a clean, professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, communicate clearly and professionally, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.