Host or Hostess

Marriott•Miami, FL

About The Position

The Host or Hostess welcomes guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining areas, arranging tables and chairs, organizing seating for groups with special needs, and ensuring each place setting and menu meets company standards. Hosts and hostesses monitor dining rooms for seating availability, service, safety, and guest well-being, while maintaining clean work areas throughout the day. The position also requires following company, safety, and security policies; reporting accidents, injuries, and unsafe conditions; completing required safety training and certifications; maintaining a clean and professional appearance; protecting confidential information and company assets; and communicating professionally with guests and colleagues. Team members are expected to build positive working relationships, support shared goals, respond appropriately to employee concerns, and meet quality expectations. Other reasonable duties may be assigned by supervisors. Courtyard seeks team members who are passionate about guest service, enjoy contributing to an ambitious team, and are interested in continuous improvement.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and acknowledge guests according to company standards, determine the size of their party, and seat them at a clean, available table.
Guide guests through dining rooms and provide assistance as needed.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings include a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance, protect confidential information, and safeguard company assets.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.