Host or Hostess

Marriott•Tucson, AZ

About The Position

Greet guests, determine the size of their party, and seat them at clean, available tables. Guide guests through dining rooms and provide assistance as needed. Arrange tables, chairs, and settings, including seating arrangements for groups with special needs. Ensure place settings are complete and appropriate, and that menus are current, clean, plentiful, and wrinkle-free. Maintain clean work areas throughout the day using clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and guest well-being. Follow company and safety and security policies and procedures. Report accidents, injuries, and unsafe work conditions to a manager, and complete required safety training and certifications. Maintain a clean, professional uniform and appearance, protect confidential information and company assets, and welcome and acknowledge guests according to company standards. Communicate clearly and professionally, answer telephones with appropriate etiquette, build positive working relationships, support team goals, and listen and respond to employee concerns. Meet quality expectations and standards. The role requires standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by Supervisors. Marriott International describes itself as an equal opportunity employer and states its commitment to welcoming all, valuing associates’ diverse backgrounds, and providing access to opportunity. The role is associated with Marriott Hotels and JW Marriott, whose stated focus includes thoughtful hospitality, associate community, training, development, recognition, and holistic well-being.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests and determine the number in their party.
Seat guests at clean, available tables and guide them through dining rooms, providing assistance as needed.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and complete, with a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.