Host/Hostess - FT

Westin Las Vegas • Las Vegas, NV

4d

About The Position

The Host/Hostess is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists the cashier with collecting payment for guest transactions.

The position requires maintaining guest satisfaction, following established service and operational standards, and assisting with opening and closing duties. Flexible and long hours may sometimes be required.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Ability to handle problems and show initiative in anticipating guest or operational needs.
• Ability to stand for the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• High school diploma and/or experience in a hotel or a related field.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Assist the cashier with collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips when appropriate.
• Take reservations for outlets.
• Ensure menus are clean and presentable.
• Perform opening and closing duties according to the established sidework checklist.
• Know the service standards for receiving room service orders.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers with guest service as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance, personal appearance, and grooming standards, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Support productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Washington employees: up to 20 days of paid vacation per year, based on classification and length of service; paid sick and safe time accrual and carryover
• Colorado employees: paid holidays, with designated holiday time for employees in Denver; up to 20 days of paid vacation per year; paid sick leave
• California employees: paid holidays; up to 20 days of paid vacation per year, with specified provisions for certain Los Angeles employees; paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED