Host/Hostess(FT)
About The Position
THE FORUM is recruiting a hospitality-focused Host/Hostess to join its culinary team. The role assists the Dining Room Manager/Director with the overall operation, coordination, appearance, and maintenance of the dining area, ensuring courteous and efficient service. The position is full-time and hourly, with a stated range of $24.50–$28.32. The Host/Hostess welcomes residents, guests, and staff; manages reservations and dining-room presentation; coordinates dining-room personnel; supports the service team; and helps ensure accurate meal-to-go orders and billing. The role also maintains host-station organization and cleanliness and shares dining-room reports and feedback with relevant staff.
Requirements
- ServSafe® certification.
- Current state-required sanitation certification or licensure, such as Safe Food Handling and/or Certified Food Manager.
- At least two years of hospitality experience in front-of-house operations in a restaurant, hotel, club, or similar institution.
- Ability to communicate with, understand, empathize with, work with, and be tolerant of residents, patients, families, visitors, peers, supervisors, team members, and other outside contacts.
- Ability to work in indoor and outdoor dining areas.
Responsibilities
- Arrange seating accommodations and greet residents, guests, and staff while maintaining a friendly environment.
- Review and maintain the current reservation system.
- Supervise the physical appearance of the dining room and wait stations, including furniture, rugs, drapes, flooring, and light fixtures.
- Supervise dining-room table appearance, including linens, napkins, silverware, table setup, and centerpieces.
- Schedule work assignments for dining-room personnel, assign specific jobs, and spot-check work to ensure standards are met.
- Advise the Dining Room Supervisor/Manager regarding dining-room status.
- Assist bus and wait staff on the floor when needed and gather resident feedback and satisfaction information.
- Perform other specific duties and responsibilities assigned by a supervisor.
- Receive residents’ calls regarding reservations and room service.
- Oversee and organize the Meal to Go Program and ensure completed orders are accurate.
- Ensure orders are billed accurately and in a timely manner in the POS system.
- Run end-of-meal-period reports and send them to the Accounting department.
- Attend weekly Food and Beverage meetings with managers and supervisors.
- Maintain the organization and cleanliness of host stations.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA options
- Life and disability coverage, basic and voluntary
- Voluntary accident, critical illness, identity and fraud protection, and pet insurance
- 401(k) with company match
- Referral bonus program, up to $500 per referral
- Generous paid time off
- Paid holidays
- Bereavement leave
- Employee Assistance Program
- Safe and clean work environment
- Birthday celebrations
- Service tenure awards
- Monthly employee engagement activities
- Career advancement opportunities
- Tuition reimbursement program
- Mission-driven workplace
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
