Host/Hostess - Per Diem, Rotating Shifts
About The Position
The Host/Hostess prepares, delivers, and picks up patient meal trays; communicates menu preferences; delivers nourishments; and inventories and replenishes floor supplies to par levels. The role works with patients and their families, nursing, and food service support to maximize meal satisfaction, provides exceptional customer service, and serves as a primary liaison between patients and food service operations. The position involves a mix of day and evening shifts, most commonly 6:00 a.m.–2:30 p.m. or 2:30 p.m.–7:00 p.m. Every other weekend and every other holiday are required. On-the-job training is provided.
Requirements
- Ability to communicate effectively in English.
- High school graduation or equivalent is preferred.
- Customer service and/or food service experience is preferred but not necessary.
- Ability to meet the physical and sensory requirements of the role, including walking, sitting, standing, handling, and occasional lifting, carrying, pushing, and pulling items weighing 1–50 lb.
- Ability to hear normal conversation and have general, far, and peripheral vision.
Nice To Haves
- High school diploma or equivalent.
- Customer service experience.
- Food service experience.
Responsibilities
- Assist patients with verbal meal selections in accordance with their current nutrition care orders.
- Clearly and effectively communicate patients’ food preferences to the food service department.
- Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete menu selections, including to learn known preferences or family requests.
- Answer patient calls promptly and courteously, and process requests in accordance with patients’ nutritional care orders.
- Perform minor food preparation and portioning according to departmental policy.
- Use the Vision-Meals Your Way computerized ordering system proficiently.
- Use EPIC to view and print reports and initiate downtime procedures.
- Share basic diet information with patients and refer further education or concerns to a dietitian.
- Demonstrate knowledge of diets and alternate meal options.
- Transport patient trays.
- Deliver nourishments and pick up trays.
- Inventory floor supplies and replenish them to par levels.
- Provide exceptional customer service and support patient meal satisfaction.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
