Host/Hostess - Part Time, Rotating Shifts

St. Luke's University Health Network•Easton, PA

About The Position

The Host/Hostess prepares, delivers, and picks up patient trays; communicates menu preferences; delivers nourishments; and takes inventory of floor supplies, replenishing them to par levels. The role works with patients and their families, nursing, and food service support to maximize meal satisfaction, provides exceptional customer service, and serves as a primary liaison between patients and food service operations. The position includes a mix of 6:00 a.m.–2:30 p.m. and 2:30 p.m.–7:00 p.m. shifts, with every other weekend and every other holiday required. On-the-job training is provided.

Requirements

Ability to communicate effectively in English.
High school graduation or equivalent is preferred.
Customer service and/or food service experience is preferred but not necessary; on-the-job training is provided.

Nice To Haves

High school diploma or equivalent.
Customer service and/or food service experience.

Responsibilities

Assist patients with verbal meal selections in accordance with their current nutrition care orders.
Communicate patient food preferences to the food service department to support meal satisfaction.
Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete menus, to learn known preferences or family requests.
Answer patient calls promptly and courteously, and process requests in accordance with the patient’s nutritional care order.
Perform minor food preparation and portioning in accordance with departmental policy.
Use the Vision-Meals Your Way computerized ordering system.
Use EPIC to view and print reports and initiate downtime procedures.
Share basic diet information with patients and refer further education or concerns to a dietitian.
Demonstrate knowledge of diets and alternate meal options.
Transport patient trays.
Deliver nourishments and pick up trays.
Take inventory of floor supplies and replenish them to par levels.
Provide exceptional customer service and act as a liaison between patients and food service operations.