Host/Hostess - Per Diem, Rotating Shifts

St. Luke's University Health Network • Easton, PA

1d

About The Position

The Host/Hostess prepares, delivers, and picks up patient meal trays; communicates menu preferences; delivers nourishments; and takes inventory of floor supplies, replenishing them to par levels. The role works with patients and their families, nursing, and food service support to maximize patient meal satisfaction. The Host/Hostess provides exceptional customer service and serves as a primary liaison between patients and food service operations.

This position works a mix of day and evening shifts, most commonly 6:00 a.m.–2:30 p.m. or 2:30 p.m.–7:00 p.m. Every other weekend and every other holiday are required. On-the-job training is provided.

Requirements

• Ability to communicate effectively in English.
• Ability to meet the stated physical and sensory requirements, including walking, sitting, standing, handling, occasional lifting, carrying, pushing, pulling, stooping, bending, climbing, reaching, and hearing and vision abilities.

Nice To Haves

• High school graduate or equivalent.
• Customer service and/or food service experience.

Responsibilities

• Assist patients with verbal meal selections in accordance with their current nutrition care orders.
• Communicate patient food preferences to the food service department to support meal satisfaction.
• Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete menu selections, including known preferences or family requests.
• Answer patient calls promptly and courteously and process requests according to the patient's nutritional care order.
• Perform minor food preparation and portioning tasks in accordance with departmental policy.
• Use the Vision-Meals Your Way computerized ordering system.
• Use EPIC to view and print reports and initiate downtime procedures.
• Share basic diet information with patients and refer further education or concerns to a dietitian.
• Demonstrate knowledge of diets and alternate meal options.
• Transport patient trays.
• Prepare and deliver patient trays, pick up trays, deliver nourishments, and replenish floor supplies to par levels.

What This Job Offers

• Education Level: High school or GED