Host/Hostess - Per Diem

St. Luke's University Health Network • Easton, PA

1d

About The Position

The Host/Hostess serves as a primary liaison between patients and food service operations, helping maximize patient meal satisfaction through exceptional customer service. The role prepares, delivers, and picks up patient trays; communicates menu preferences; delivers nourishments; and monitors and replenishes floor supplies to par levels. The Host/Hostess works with patients and their families, nursing staff, and food service support.

The position's hours are 6:00 a.m. to 2:30 p.m., with every other weekend and every other holiday required. On-the-job training is provided.

Requirements

• Ability to communicate effectively in English.
• Ability to hear normal conversation and have general, far, and peripheral vision.
• Ability to meet the physical demands described for the role, including walking, sitting, standing, handling, twisting or turning, lifting, carrying, pushing, pulling, bending, climbing, and reaching.

Nice To Haves

• High school graduate or equivalent.
• Customer service and/or food service experience.

Responsibilities

• Assist patients with verbal meal selections in accordance with their current nutrition care orders.
• Communicate patient food preferences to the food service department to support meal satisfaction.
• Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete a menu, including known preferences or family requests.
• Answer patient calls promptly and courteously, and process requests in accordance with nutritional care orders.
• Perform minor food preparation and portioning according to departmental policy.
• Use the Vision-Meals Your Way computerized ordering system proficiently.
• Use EPIC to view and print reports and initiate downtime procedures.
• Share basic diet information with patients and refer further education or concerns to a dietitian.
• Demonstrate knowledge of diets and alternate meal options.
• Prepare, deliver, and pick up patient trays; transport patient trays and deliver nourishments.
• Take inventory of floor supplies and replenish them to par levels.
• Provide exceptional customer service to patients.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED