Host/Hostess - Per Diem

St. Luke’s University Health Network • Easton, PA

1d

About The Position

The Host/Hostess prepares, delivers, and picks up patient meal trays; communicates menu preferences; delivers nourishments; and takes inventory of floor supplies and replenishes them to par levels. The role works with patients and their families, nursing, and food service support to maximize meal satisfaction, provides exceptional customer service, and serves as a primary liaison between patients and food service operations.

The position operates from 6:00 a.m. to 2:30 p.m. Every other weekend and every other holiday are required. On-the-job training is provided.

Requirements

• Ability to communicate effectively in English.
• High school graduation or equivalent preferred.
• Customer service and/or food service experience preferred, but not required.
• Ability to meet the physical and sensory demands described in the posting, including walking, sitting, standing, handling, and occasional lifting, carrying, pushing, and pulling of 1–50 pounds.
• Ability to hear normal conversation and use general, far, and peripheral vision.

Nice To Haves

• High school graduate or equivalent.
• Customer service and/or food service experience.

Responsibilities

• Assist patients with verbal meal selections in accordance with their current nutrition care orders.
• Communicate clearly and effectively, including sharing patient food preferences with the food service department.
• Communicate with the patient care team about patients who are problematic, in isolation, or unable to complete menus, to learn known preferences or family requests.
• Answer patient calls promptly and courteously, and process requests in accordance with nutritional care orders.
• Perform minor food preparation and portioning in accordance with departmental policy.
• Use the Vision-Meals Your Way computerized ordering system proficiently.
• Use EPIC to view and print reports and initiate downtime procedures.
• Share basic diet information with patients and refer further education or concerns to a dietitian.
• Demonstrate knowledge of diets and alternate meal options.
• Transport, deliver, and pick up patient trays and deliver nourishments.
• Take inventory of floor supplies and replenish them to par levels.
• Provide exceptional customer service and help maximize patient meal satisfaction.

What This Job Offers

• Education Level: High school or GED