Host/Hostess - Part Time, Rotating Shifts

St. Luke’s University Health Network • Easton, PA

1d

About The Position

The Host/Hostess serves as a primary liaison between patients and food service operations, working with patients and their families, nursing, and food service support to maximize patient meal satisfaction. The role includes preparing, delivering, and picking up patient trays; communicating menu preferences; delivering nourishments; and taking inventory of floor supplies and replenishing them to par levels. Exceptional customer service is expected at all times.

The schedule rotates between 6:00 a.m.–2:30 p.m. and 2:30 p.m.–7:00 p.m. Every other weekend and every other holiday are required. On-the-job training will be provided.

Requirements

• Must be able to communicate effectively in English.
• Every other weekend and every other holiday are required.
• Ability to meet the stated physical and sensory requirements of the role.

Nice To Haves

• High school graduate or equivalent preferred.
• Customer service and/or food service experience preferred, but not necessary.

Responsibilities

• Assist patients with verbal meal selections in accordance with their current nutrition care orders.
• Communicate clearly and effectively, including conveying patient food preferences to the food service department to support meal satisfaction.
• Communicate frequently with the patient care team about patients who are problematic, in isolation, or unable to complete menus, to learn known preferences or family requests.
• Answer patient calls promptly and courteously, and process requests in accordance with the patient’s nutritional care order.
• Perform minor food preparation and portioning tasks in accordance with departmental policy.
• Use the Vision-Meals Your Way computerized ordering system proficiently.
• Use EPIC to view and print reports and initiate downtime procedures.
• Share basic diet information with patients and refer further education or concerns to a dietitian.
• Demonstrate knowledge of diets and alternate meal options.
• Prepare, deliver, and pick up patient trays and deliver nourishments.
• Take inventory of floor supplies and replenish them to par levels.
• Provide exceptional customer service and work with patients, families, nursing, and food service support to maximize patient meal satisfaction.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed