Genesee Brew House Host/Hostess
About The Position
The Host/Hostess provides a warm, friendly greeting to guests and supports a welcoming dining experience. The role seats guests, presents clean menus, manages the waiting list and floor plan, monitors table status, answers calls and guest questions, and assists with to-go orders. The Host/Hostess also helps maintain and organize the host area, retail store, foyer, front entrance, restrooms, and dining room throughout the shift. Passion for beer, especially the company’s beer, is a plus. The role requires friendly and timely interaction with guests, attention to special seating needs and requests, accurate order handling, and coordination with servers and kitchen staff. Additional assignments or miscellaneous administrative duties may be assigned by the General Manager or Assistant Manager. The base hourly wage is $16.00. The posting also notes that a drug test may be required after a conditional offer of employment.
Requirements
- High school diploma or equivalent.
- Prior customer service experience.
- Ability to operate and use computers and a cash register.
- Ability to lift and manage up to 20 pounds during various times throughout a shift.
- Excellent verbal communication skills when interacting with management, servers, team members, and guests.
- Ability to read, write, and determine wait times according to company procedures.
- Excellent organizational skills and ability to multitask.
- Knowledge of workplace safety procedures.
- Impeccable reliability and attendance.
Nice To Haves
- Passion for beer, especially the company’s beer.
Responsibilities
- Greet every guest warmly at the door and create a welcoming dining experience.
- Engage guests in friendly conversation while seating them in a timely manner.
- Present clean menus and answer immediate questions about menu items and beverages.
- Alert servers to guests’ special needs and introduce guests to their server.
- Accommodate special seating needs, including extra chairs and booster or high chairs for children.
- Manage the waiting list during busy periods and accurately communicate expected wait times.
- Operate the floor plan board and monitor the status of tables.
- Answer the phone and questions about the menu and restaurant.
- Thank guests as they leave and invite them to return.
- Perform cleaning tasks to help servers maintain a clean and safe dining room.
- Ensure orders and guests’ special requests or needs are handled accurately.
- Assist kitchen staff in assembling to-go orders, present orders to guests, and take and process payment.
- Help maintain and organize the host area, retail store, foyer, front entrance, and restrooms.
- Perform additional assignments or miscellaneous administrative duties as assigned by the General Manager or Assistant Manager.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
