Server -- Part Time

Elevation Senior Services•Frisco, TX

5d•Onsite

About The Position

The Host/Hostess/Server oversees meal service for residents, families, and guests, ensuring prompt, professional service and a positive customer-service experience. The role coordinates meal-service duties performed by Care Partners, Medication Aides (CMAs, QMAPs), and other assigned staff, under the leadership of the Culinary Services Director. It also ensures that dining areas are prepared and cleaned each shift, that resident choices and requests are met, and that required service and cleaning procedures are followed. The position is part time and is scheduled Saturday through Monday, 6:30 AM to 2:30 PM, at Bethesda Gardens Frisco in Frisco, Texas. The Host/Hostess/Server helps train assigned staff on food-service policies and procedures, coordinates coverage and table assignments, manages guest reservations when necessary, and directs resident, family, and guest feedback to community leadership. The role protects resident confidentiality and rights, maintains a professional appearance, and supports a positive, nurturing environment consistent with Bethesda Senior Living Communities’ mission.

Requirements

High school diploma or equivalent.
Experience with food production and service, sanitation, and safety.
Interpersonal skills to communicate with residents and staff.
Compassion and genuine care for elderly people.
Knowledge of where Safety Data Sheets (SDS) for hazardous materials are located and ability to understand their guidelines.
Ability to work independently and as part of a team, prioritizing Health Services staff workload as emergencies arise.
Ability to work in stressful situations involving residents, families, visitors, and staff.
Organizational, motivational, and leadership skills to support successful interdepartmental working relationships.
Ability to work without direct supervision while following community policies, procedures, and guidelines and using good judgment and common sense.
Ability to manage stress constructively and seek assistance from community leadership as needed.
Ability to demonstrate a servant-hearted attitude consistent with Bethesda Senior Living Communities’ mission.
Ability to handle objects weighing up to 50 pounds occasionally and/or up to 20 pounds frequently.
Ability to lift residents, with assistance, weighing over 100 pounds.

Nice To Haves

Previous supervisory experience.

Responsibilities

Coordinate adequate meal-service staffing each shift by communicating with the Culinary Services Director, Health Services Director, Executive Director, or other assigned community leadership.
Assist the Culinary Services Director with training Health Services staff on food-service technical matters, policies, and procedures.
Attend staff meetings as required by the Culinary Services Director and/or Executive Director.
Direct resident, family, and guest feedback to community leadership.
Ensure server pre-service and post-service work is completed, delegating tasks to assigned Health Services staff.
Assign sections and tables to staff to support timely service to residents and guests.
Oversee cleaning and preparation of the dining room and tables, including restaurant-style settings and resetting chairs.
Reset tables and linens and ensure condiments are filled and available.
Ensure the drink station and/or salad bar are prepared according to department policies and procedures.
Take meal orders and ensure staff take residents’ orders using excellent customer-service skills.
Ensure drinks are served and refilled according to residents’ and guests’ requests.
Serve and oversee service to ensure residents’ and guests’ choices are met.
Manage guest reservations when necessary and ensure the Private Dining Room is cleaned and set for reservations.
Ensure cleaning checklists and responsibilities are completed according to community policies and procedures.
Ensure room trays are set up and delivered as needed.
Maintain confidentiality of residents’ personal information and protect and support residents’ rights.
Wear a clean, required uniform and maintain a professional demeanor that supports a positive, nurturing environment.
Maintain a positive customer-service environment and demonstrate honesty and integrity.
Perform other duties as assigned.