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Sheraton Redding at the Sundial Bridge•Redding, CA

42d•$17 - $17•Onsite

About The Position

The Host/Hostess/Greeter maintains attention to the restaurant entrance and welcomes guests with a smile and appropriate greeting. The role escorts guests to their tables, presents menus, and coordinates with wait staff and other restaurant personnel to help ensure a guest experience that meets company standards. Other duties may include refilling beverages, setting tables, cleaning dining and serving areas, rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments. The position also assists with guest inquiries, follows company and safety policies, reports maintenance or safety concerns, and performs other duties as requested by management. The role requires effective communication and customer-relations skills, attention to detail, basic computer and computational skills, and the ability to handle customer concerns with patience and tact. Food service and customer service experience are preferred. A high school diploma or equivalent is required. Safe Server Alcohol and Food Handlers certifications are preferred. This is a full-time or part-time position at the Sheraton Redding Hotel at the Sundial Bridge in Redding, California. The schedule may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required. The work is primarily indoors, with possible exposure to freezer and kitchen temperatures. Physical duties include standing and moving for extended periods, lifting up to 45 pounds, pushing or pulling carts and equipment weighing up to 250 pounds, and bending, reaching, and performing repetitive hand and wrist movements.

Requirements

High school education or equivalent.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to meet the physical demands described, including standing and moving for up to four hours, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Regular attendance and compliance with hotel rules and regulations.

Nice To Haves

Food service experience.
Customer service experience.
Safe Server Alcohol certification.
Food Handlers certification.

Responsibilities

Maintain attention to the restaurant entrance and welcome hotel guests and customers.
Escort guests to their tables and present menus.
Communicate with wait staff and other restaurant personnel to support the required guest experience.
Perform duties such as refilling beverages, setting tables, and cleaning eating and serving areas.
During downtime, assist with team duties such as rolling silverware, expediting food orders, preparing food for to-go areas, and cleaning and replenishing table condiments.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Attend scheduled training sessions and meetings.
Perform other duties as directed by managers, supervisors, or other direct and indirect supervisors.